AddressNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.
It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.
Are you ready to take the next step in your career?
Responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.
What you'll be doing
The primary responsibility of the TS Principal Implementation Engineer is responsible for installation, configuration and fault management in highly complex environments within a technology domain. This includes remotely supporting clients within service level agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.
Key Roles and Responsibilities:
- Interact with clients on site to meet more highly complex requirements of a solution.
- Escalate unresolved problems and issues to the relevant third parties.
- Delegates lower complexity tasks to engineers and technicians.
- Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
- Write reports and proposals and complete and maintain project documentation.
- Recommends improvements to standard operating procedures relating to installations and fixes.
- Act as coach and mentor to Implementation Engineers and Technicians.
- Included in highly complex design work, with input to the design expected.
- Expected to work independently and take ownership of relevant technologies according to domain or specialization.
- Monitors the quality of work produced by Engineers and Technicians and makes recommendations for continuous improvement.
- Knowledge, Skills and Attributes:
- Deep understanding and appreciation of technical design and business principles
- Demonstrates solid project management and administration ability
- Sound project skills which are demonstrated in the execution of installations and other assignments
- Displays leadership and team management ability
- Demonstrate customer engagement skills
- Demonstrate relevant domain specialist knowledge and expertise
- Display a proactive approach to solving problems
- Excellent verbal communication skills
- Client focused and display a proactive approach to solving problems
- Ability to coach, mentor and provide guidance to team members
- Excellent understanding of project management principles
Academic Qualifications and Certifications:
- Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
- Project management certification
Required Experience:
- Extensive work experience in a technical implementation engineering or similar role
- Experience engaging with clients and conducting presentations
- Excellent project administration and documentation experience
- Report writing experience
- Extensive project management experience
Skills Summary
What will make you a good fit for the role?
Standard career level descriptor for job level:
- Seen as expert in field
- Can resolve critical issues
- Works on issues that impact future success. For example - in design or sales
- Uses professional concepts to develop resolution for critical issues and broad design matters
- Creates formal networks with key decision makers
- Serves as external organisational spokesperson
- Have wide latitude
- Typically requires extensive related experience with a Bachelor's or equivalent degree; or extensive experience and a Master's or equivalent degree; or a PhD or equivalent with extensive experience; or equivalent experience
Workplace type:
Hybrid Working
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology - backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self - in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry.
