Lotterywest and Healthway strive to create a better and healthier Western Australia, where diversity is encouraged, and everyone is respected, welcomed, supported, and treated equally. We value the strength of a diverse workforce and view inclusivity as essential to our success. We are committed to fostering a respectful and inclusive workplace and community that encourages employees to be themselves. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+ and people with disability.The Organisation
Lotterywest is the only State Government owned and operated lottery in Australia, where all the available profit is returned to the Western Australian Community through discretionary and statutory grants. Lotterywest has supported the Western Australian community for over 90 years. Its vision for ‘a hopeful, healthy, connected and sustainable community life for all Western Australians’.
Lotterywest is the employing agency for Healthway, which is the only State Government agency dedicated to health promotion. For over 30 years Healthway has been providing grant funding to sport, arts and racing organisations, community activities, and to health promotion projects and research. Healthway’s vision is for a ‘healthy and more active Western Australia.’What we Offer
By joining the team at Lotterywest, you’ll experience the satisfaction that comes with being part of an organisation that is helping make a positive impact in the community and turns dreams into reality.We believe in flexibility, work-life balance and support, so you can be the best at what you do.You will have access to several employee benefits including:
- A flexible work environment with the ability to purchase leave and negotiate flexible working hours.
- A commitment to employee professional growth
- A friendly working environment with a variety of wellness and social activities on offer.
Key Focus Areas of PositionReporting to the Senior TS Support Services Officer, the TS Support Services Officer contributes to the operational day to day activities of the Service Desk which is central to our customer service and support for all Information Technology related enquiries.
- Customer service – Provides high levels of customer service with a strong focus on customer satisfaction and high quality service delivery
- Technology support - Provides high levels of service desk support both internally and externally
- Technology reliability – Ensures internal and external technology systems are well supported
- A cover letter of no more than two (2) pages addressing the following selection criteria:
- Demonstrated experience in managing the tracking of requests/reported incidents via service tickets
- Good technical, analytical and problem solving skills
- Demonstrated customer service skills with a strong focus on customer satisfaction and quality service delivery
- Demonstrated ability to work cohesively within a team and independently