Address1 x Full time Permanent position
Australian Citizens or Permanent Residents only
Substantive Equality Statement
Lotterywest and Healthway strive to create a better and healthier Western Australia, where diversity is encouraged, and everyone is respected, welcomed, supported, and treated equally. We value the strength of a diverse workforce and view inclusivity as essential to our success. We are committed to fostering a respectful and inclusive workplace and community that encourages employees to be themselves. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+ and people with disability.
The Organisation
Lotterywest is the only State Government owned and operated lottery in Australia, where all the available profit is returned to the Western Australian Community through discretionary and statutory grants. Lotterywest has supported the Western Australian community for over 90 years. Its vision for ‘a hopeful, healthy, connected and sustainable community life for all Western Australians’.
Lotterywest is the employing agency for Healthway, which is the only State Government agency dedicated to health promotion. For over 30 years Healthway has been providing grant funding to sport, arts and racing organisations, community activities, and to health promotion projects and research. Healthway’s vision is for a ‘healthy and more active Western Australia.’
What we Offer
By joining the team at Lotterywest, you’ll experience the satisfaction that comes with being part of an organisation that is helping make a positive impact in the community and turns dreams into reality.We believe in flexibility, work-life balance and support, so you can be the best at what you do.
You will have access to several employee benefits including:
- A flexible work environment with the ability to purchase leave and negotiate flexible working hours.
- A commitment to employee professional growth
- A friendly working environment with a variety of wellness and social activities on offer.
Lotterywest’s Head Office is located in the heart of Subiaco, with excellentaccess to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.
For the latest updates and to learn more about Lotterywest, follow us on Facebook or visit our website www.lotterywest.wa.gov.au
Job Profile
Reporting to the Manager TS Support Services, the TS Support Services Officer manages the operational day to day activities of the Service Desk which is central to our customer service and support for all Information Technology related enquiries.
- Customer service – Ensures high levels of customer service with a strong focus on customer satisfaction and high quality service delivery
- Technology support - High levels of service desk support are provided both internally and externally
- Technology reliability – Ensures internal and external technology systems are well supported and are available to meet Lotterywest’s business objectives
- Relationship management – Develops and maintains productive partnerships with internal and external stakeholders
Mandatory/Special Role Requirements
- Drivers Licence
- Police Clearance
- After-hours work
Application Instructions
To submit your application or learn more about the role and what we are looking for, please click on the ‘Apply’ button
Applicants are required to apply online and need to submit the following documents in Word or PDF format only:
- A current resume/CV
- A cover letter of no more than two (2) pages addressing the following selection criteria:
- Demonstrated experience in a senior service desk role providing technical leadership and mentoring to staff
- Demonstrated in-depth knowledge of service desk management methodology and practices and applying IT Service Managemen
- Sound technical, analytical and problem solving skills with the ability to analyse information and identify and resolve complex problem
- Demonstrated high level customer service skills with a customer centric service focus and the ability to build rapport with key internal and external customer
- Demonstrated experience in developing and maintaining work policies and procedures
Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.
Lotterywest uses recruitment processes to build a bank of talent for future opportunities. Following finalisation of the process, suitable applicants may be offered subsequent, similar appointments as vacancies arise; however an appointment is not guaranteed.
Questions
Enquiries about the role can be directed to Michael Southee, Manager TS Support Services on (08) 9488 6***.
Closing date: 9:30am Thursday 13 June 2024
