Address
Form of workAt MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.
We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that's a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We're a values-driven business that strives for high performance and growth as we look towards the future.
The Role
Reporting into the Head of Digital Platforms, the Engineering Manager (Digital Application Support) role is a newly created role as we continue to review and realign our delivery and application support model.
Assigned to the Stability and Efficiency delivery stream, the Engineering Manager is responsible for delivering and maintaining the stability of our digital and customer-facing applications. A critical role within the Technology Leadership team, you will be responsible for leading a team of highly skilled and technical Software Engineers to continually improve and deliver value to our Retail and Group customers. Aspects of this role also includes:
- Incident and defect remediation
- Environment management for digital applications
- Observability and monitoring uplift
- Vendor engagement for support escalation
Lastly, you will provide hands-on architectural and engineering guidance for the team, ensuring there is a cohesive architecture and engineering best practice and standards.
About you
You are an experienced Leader with a minimum of 10+ years of experience with a focused background in application support or in a similar capacity. You have a proven track record of success in leading people and delivering commercial outcomes.
Whilst you enjoy leading the team and participating at a strategic level, you are not afraid to roll up your sleeves and be on the tools when necessary. You play a hands-on approach and involvement in leading your team to set high engineering standards in the work they do.
You are familiar with working in an agile enterprise environment and/or in a value stream-based organisation, working and delivering in tribes.
Lastly, your all-rounded experience enables you to understand agile methods applied at scale and delivering in a DevOps environment.
Bringing our best to life - why join us?
• We do work that makes a genuine difference to our customers, partners and community.
• We have a supportive, inclusive and flexible team culture, including hybrid working.
• We support your growth and development, and careers across our business units and teams that are as unique as our people.
• We reward and celebrate our successes, through our incentive and recognition programs.
• We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
• We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
