Unified Communications Technician

Join the Metro North Digital Partnership Teams on a fixed term temporary full-time basis until 29th of June 2025. You will be required to provide advanced technical advice, direction and support in the network and Unified Communications technical domain, to enable the delivery of timely and high-quality services across a large scale, highly complex IM/ICT environment.Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO6
Workplace Location Brisbane - North
Job ad reference QLD/EHQ/DPT575186
Closing date 12-Jul-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration until 29 June 2025
Contact person Craig Verrall
Contact details 0459 150 189
Access theThe role:The Unified Communications Technician will be responsible for providing high level technical knowledge advice and skills in both the analysis of data network and Unified Communications systems as well as the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.In addition to this, you will be responsible for:

• Supervising a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
• Documenting and maintaining the data network and Unified Communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.
• Contributing to the monitoring and preparation of appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.

Are you right for this role?

• Provide advanced technical expertise in data networks and Unified Communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:

• Cisco LAN and Data Centre design including Layer2/Layer 3 routing protocols and configuration of VLAN's and VRF's.
• Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.
• Wireless site survey and troubleshooting skills.
• Cisco Unified Communications Manager (CUCM), UCCX, Unity
• Integration of wireless IP handsets to CUCM including messaging and duress systems.
• Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
• Voice Gateways and Gatekeepers, Media Resources (MCU, Conference Bridges, Transcoding, MTP)
• Ethernet and IP QoS principles (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.)
• Critical Messaging systems such as SPOK Messenger, New Voice Mobicall / Ascom DuraSuite, TAP, RS232, RF transmission
• Security principles and best practice e.g. Cisco ISE; Cisco ASA
• Network Management tools, e.g. Cisco Prime, Solarwinds
• Integration of third party technologies such as RTLS, Nurse Call and Building Management Systems into a Unified Communications environment.
• Legacy PBX technologies such as Alcatel-Lucent, Omnivista, PBX-IP Qsig interconnection.
• Demonstrated skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes
• Demonstrated ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities
• Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise and influence others on behalf of the unit, working collaboratively with people to reach a desirable outcome
• Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management

About Unit Program - eHealth Queensland:eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.Benefits of working with eHealth Queensland:By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a one page cover letter online today.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).DocumentsBefore applying for this vacancy please ensure you read the documents below.Application KitRole DescriptionJob search

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