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Form of workB&K Consulting has partnered with a Big 4 Bank. We're on the lookout for dynamic individuals to fill Multiple Contact Centre positions.
Your duties and tasks:
- Engage with customers via phone, demonstrating confidence and professionalism.
- Multi-task across systems, where required upholding multiple, quality conversations at a time.
- Build rapport with customers, take accountability and drive positive customer outcomes, demonstrating excellent listening skills.
- Resolve customer inquiries and complaints efficiently, referring complex financial needs to specialists as needed.
- Process transactions to address customer inquiries while ensuring compliance with policies and procedures.
- Utilise your finance or commerce background to attend to customer financial needs.
What you will bring:
- A background in Finance or Commerce.
- At least 1-2 years of customer service/Contact Centre experience in Banking
- Exceptional communication skills, both over the phone and via email, when liaising with stakeholders.
What makes this a great opportunity:
- Secure an 6-month contract that provides stability and room for growth.
- Enjoy a flexible Work-From-Home hybrid model once you've settled into the role.
- Grow your rewarding career in the Banking Sector.
Please note Permanent Residency or Citizenship is required.
If you are interested, please click Apply!
