URGENT - Multiple Contact Centre Jobs in Banking!

B&K Consulting has partnered with a Big 4 Bank. We're on the lookout for dynamic individuals to fill multiple customer service positions on the IT service desk.

Your duties and tasks:

• Managing the internal service desk
• Engage with customers via phone, demonstrating confidence and professionalism
• Multi-task across systems, where required upholding multiple, quality conversations at a time
• Build rapport with customers, take accountability and drive positive customer outcomes, demonstrating excellent listening skills
• Resolve customer inquiries and complaints efficiently, referring complex financial needs to specialists as needed

What you will bring:

• At least 1-2 years of customer service exposure
• Exceptional communication skills, over the phone when liaising with stakeholders.

What makes this a great opportunity:

• Secure an 6-month contract that provides stability and room for growth.
• Enjoy a flexible Work-From-Home hybrid model once you've settled into the role.
• Grow your rewarding career in the Banking Sector.
• Provides an entry point into the IT space.

Please note Permanent Residency or Citizenship is required.

If you are interested, please click Apply!