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Form of workYour Opportunity
The Valet Parking Team Leader is pivotal to our success, as the valet experience often marks the beginning and end of our customers' visits to our Westfield living centres. As the leader of the Westfield Bondi Junction Valet team, you will oversee the physical valet operations, manage personnel, streamline processes, and oversee the commercial and technical aspects of this business unit. We seek an individual who is enthusiastic, innovative, and dedicated to enhancing the customer experience within a dynamic team culture.
Your key accountabilities will include:
- Collaborating with the Valet Parking Supervisor to lead, coach and develop the Valet Parking Team to deliver an extraordinary experience to our customers.
- Partner with internal and external stakeholders to identify and implement opportunities to improve the parking experience.
- Manage the day-to-day operations to ensure processes and SOP ‘s is being conducted daily and maintain a sense of overall operational awareness amongst the team.
- Dive into the data to extract trends and insights that unlock future opportunities and improvements.
- Drive awareness of the importance of Valet Parking experience and identify potential opportunities to resolve elements of customer satisfaction.
- Develop and deliver reporting, revenue assurance, loss mitigation.
This role requires flexibility to work on a fixed 5 day schedule, including all 7 days, to support valet operations.
What will set you apart from the rest?
To excel in this role, you will always be looking forward and change direction when and where needed – with the customer journey at the forefront, making their parking experience seamless and unforgettable.
- Customer -focused, striving for service excellence that consistently surpasses expectations.
- Commercial acumen and a readiness to grasp the financial aspects of our business, understanding how your team's efforts impact the car park profit & loss.
- Adaptive learner, adept at picking up new systems and procedures, and eager to share your expertise with the team.
- Can work effectively under pressure, prioritizing tasks during high-demand periods.
- Proficient in reading and analysing data to spot trends and gain insights.
What sets us apart from the rest?
- A collaborative, welcoming, inclusive and supportive culture
- Gender-neutral parental leave – 18 weeks paid with no qualifying period.
- Life Leave – additional five days paid leave to use however you like on top of your four weeks annual leave.
Our diverse and inclusive workforce is not only something we are proud of, but something to which we are committed. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
If this sounds like you, apply today to make extraordinary happen!
