AddressWHO WE ARE
Emirates Leisure Retail Australia New Zealand (ELRANZ) operates over 30 venues across 7 Airports in the region. These include the fresh and vibrant 100 Miles (ADL), the Italian inspired pasta bar Gusto (MEL) and our own café brand BARista (PER). We also partner with iconic brands including Heineken (SYD), AFL (MEL), and Little Creatures (PER). Launching into Australia in 2008, ELRANZ has rapidly expanded into the Airport Bar & Restaurant marketplace, setting the benchmark globally in premium airport dining.
We are a subsidiary of the Dubai based ELR/MMI group owners and operators of over 300 restaurants, cafes and bars across Asia, The Middle East, Australia and New Zealand. We are also part of the broader high-profile Emirates Group.
OUR VALUES
Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners
Service – We deliver exceptional guest experiences and we strive for excellence every time
Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favouritism
Quality – We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our guests & teammates
Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities
THIS ROLE/LOCATION
As the full time Venue Manager, you will collaborate closely with the Operations Manager to run the daily operations of our remarkable venues, at Sydney International Airport. Your active participation is crucial in ensuring the effective execution, improvement, and upkeep of all operational procedures, standards, and objectives for the venue under your supervision.
You will be accountable to the Operations Manager and be responsible for leading and managing your team, fostering a culture of excellence, creativity, and best practices in food and beverage service. Your primary focus will be on building and maintaining strong relationships with stakeholders, especially your team and the Sydney Airport operators.
KEY RESPONSIBILITIES
Your responsibilities will include (but are not limited to):
- Live, breathe and deliver our company values out to your team members
- Recruit, train and develop key members of your team and ensure succession planning is in place
- Working with the Operations Manager to enhance venues quality, service and results.
- Effective rostering and understanding of the Restaurant Industry Award
- Complete monthly stock takes and review results and variances with relevant departments ensuring that in house control systems / audit requirements are adhered to
- Effectively training and assessing teams to increase capacity and performance
- Proactively leading the team during service on the floor, ensuring all areas are performing effectively, the customer experience is memorable & the team are motivated
- Develop and maintain a safe workplace adhering to our safety and wellbeing policy and procedures
- Ensuring all ELRA policies, processes and systems are followed and understood by the team
- Oversee the opening and closing procedures of the venue; ensure all equipment is cleaned, stored and secured according to established procedures
SKILLS AND EXPERIENCE
- At least 2 years’ experience in a hospitality management role
- Experience in both café and bar/restaurant environments preferred
- Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with team members while maintaining a hands on approach
- Adheres to Responsible Service of Alcohol standards
- Proven history of delivering a high standard of customer service
- Strong administrative skills and POS system experience
- Able to train and supervise FOH Team members
- Must be available to work on a 7-day rotating roster and have flexibility to work varied shifts, including weekends and Public Holidays as per business demands
WHAT WE OFFER YOU
- Travel discount opportunities with Emirates Airline flights
- Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand
- Attractive Incentive Program
- Opportunity for career growth and development in addition to ongoing daily training
- Free access to our Employee Health and Wellbeing Assistance Program (TELUS Health)
- Reward and Recognition Program
- Shopping Discounts with leading retailers on our online platform (Swag Store)
If you have the drive and passion and strive for excellence every time, we want to hear from you!
Apply now!
We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all culturally diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.
Please note:
It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.
