AddressClean Vibes provides Cleaning, Waste Management and Event Support Services to events and venues across Australia. Reporting to the NSW/ ACT Operations Manager this role is responsible for planning, scheduling, and managing all aspects of the various events at Hordern Pavilion as required by the company. It involves the profitable management of Clean Vibes contract, establishing and maintaining an excellent relationship with internal/external stakeholders, managing and motivating the staff and labour force, upkeeping high standards of cleaning. This role is based in Sydney and may require frequent periods of travel to support the business operations.
Key Responsibilities
▪ Accountability for the overall profitability of the operational activities of the contract, undertake regular operational reviews and continuously improve the operation of the service delivery.
▪ Develop an excellent working relationship with the relevant representatives with regular meeting dates agreed and met.
▪ Develop detailed operational plans and rosters that will provide the most cost effective and efficient solution for the event.
▪ Ensure all administrative paperwork and reporting is completed. This includes but not limited to timesheets, incident reports, progress reports and management reporting.
Relationship Management
▪ Establishing and maintaining an excellent working relationship with each venue management team and / or direct client.
▪ Establishing and maintaining an excellent working relationship with Clean Vibes other venue’s and Head Office staff
▪ Providing direction, leading and managing the cleaning activities for the venue in line with Clean Vibes mission and values.
▪ Developing and maintaining a thorough knowledge and understanding of the venue / events cleaning scope and the client’s needs and expectations.
Event Management
▪ Ensuring that there is an up to date Event Management Plan in place and that the venue / event is managed accordingly with all the required QA documentation and reporting being adhered to
▪ Utilising Clean Vibes Management Systems, this includes planning, reporting and analysing financial performance.
▪ Ensuring the event is clean, waste is correctly disposed of and support services are effective in accordance with corporate quality standards.
▪ Overseeing the operations of all events and taking on the responsibility and accountability for the contracts under your portfolio.
Logistics Management
▪ Ensuring the adequate provision of the required event supplies and consumables and ensuring that these supplies and consumables are properly and safely organised, stored and requisitioned.
▪ Ensuring that all the event equipment and vehicles are properly maintained and kept in good working order.
▪ Ensuring that a register for all cleaning chemicals, equipment, vehicles and other assets is maintained.
Risk Management & Compliance
▪ Undertaking risk and safety audits and ensuring that Clean Vibes safety and accident reporting requirements are adhered to.
▪ Establishing and implementing safe work practices that minimise accidents in the workplace.
▪ Ensuring that the event operations meet safety and all other statutory requirements.
▪ Timely input and completion of all incidents and incident investigations.
Staff Management
▪ Ensuring all event staff are recruited in line with Clean Vibes policies and procedures.
▪ Ensuring all new employees undertake Clean Vibes standard induction training program.
▪ Directing, motivating and managing all staff in line with Clean Vibes Code of Conduct.
▪ Ensuring the ongoing performance, development and training needs of all staff are effectively
managed and provided for ensuring that annual performance reviews are conducted.
▪ Ensuring all staff are suitably attired at all times whilst working at the Events, in line with the Clean Vibes uniform guidelines (or as agreed with Clients).
▪ Rostering and scheduling of staff in line with clients requests and agreed staffing plans.
Managing Profitability
▪ Managing the overall activities for the event within the contracted hours and expense budgets.
▪ Responsibility for the overall profitability of the activities for the event. This includes the preparation of annual operational budgets, reporting actual performance to budget and undertaking variance analysis and taking remedial action where necessary.
Management Reporting
▪ Communicating with the National Operations Manager on a regular basis to ensure they remain fully informed of all significant operating issues.
▪ Communicating regularly with clients to ensure that they remain fully informed of all significant operating issues and that the activities between Clean Vibes and all other groups at the events are well coordinated.
▪ Preparing and submitting event management reports.
▪ Ensuring timesheet records are prepared and recorded to enable Clean Vibes to pay its employees correctly.
▪ Ensuring all other reporting requirements are met in a timely manner.
Experience and Qualifications
▪ Experience in cleaning management or a facilities management role
▪ Excellent client service skills
▪ Excellent organisational and resource management skills
▪ Strong leadership and motivational ability
▪ Excellent communication skills
▪ Good Microsoft applications skills
▪ Financial management/reporting and analysis skills
▪ Relevant tertiary qualifications
