Veteran Wellbeing Officer

Building bright futures for veterans on the shoulders of our past:

RSL Queensland is here for those who have served in the Australian Defence Force, and their loved ones. Our mission is to provide care, commemoration and camaraderie to enable veterans and their families to live with dignity and respect – this is our guiding light and underpins all that we do. We are committed to providing increased support to more veterans and their families, promoting wider recognition of our service people’s legacy, and offering a sense of belonging and purpose to all in the veteran community. 
  
Being funded by Australia’s most successful prize home lottery, we’re a commercially strong organisation with access to the best technology, skilled co-workers, and interesting projects that will allow you the opportunity to grow your career with us. 

We know benefits are important when considering a new role. We’re pleased to share that we are a Public Benevolent Institution (PBI), enabling our employees to access generous salary sacrificing options. Additionally, depending on your role, we offer flexible work arrangements including work from home.  
  
What else makes us great:  

• Bring your whole authentic self to work each day
• Work as part of a collaborative, supportive team where we value all voices!
• Grow and develop your career with dedicated L&D funding, a study assistance scheme and access to a range of premium learning tools. 
• Access Paid Parental Leave
• Use world class IT, Technology and Systems from your first day!
• You’re gifted 3 additional days of leave at Christmas!

About the role:

The Wellbeing team is part of RSL Queensland’s growing suite of Veteran Services. This role – which is referred to internally as a Wellbeing Advocate – focuses on building therapeutic relationships with veterans and their family by partnering them with local agencies, health practitioners, Government departments, and other ex-service organisations. By responding to and working with our ex-service community, you will be empowering veterans to achieve positive and sustainable outcomes. Our multi-disciplined Wellbeing team also plays an active role in supporting its local community by promoting our services and building important relationships with other community members.

As a RSL Queensland Wellbeing Advocate, you will be responsible for:

• Working with veterans and their families within our homelessness and financial hardship programs.
• Assessing clients and preparing case management plans that support an outcomes-based approach to Veteran Wellbeing.
• Preparing documentation that seeks support from: the Department of Veterans’ Affairs, other ex-service organisations; and rehabilitation providers.
• Collaborating with external health practitioners and allied health professionals to ensure a coordinated approach to holistic veteran-centred care.
• Conducting home and hospital visits to veterans to ensure they receive emotional support, counselling or other assistance are required.

This role is a permanent, full-time position based in our Townsville office. 
  
About you:

As a Wellbeing Advocate with RSL Queensland, no workday is ever the same. If you are interested in a challenging role in an emerging field of health and human services delivery, then we would love to hear from you!
  
To succeed in this role, you will:

• Have relevant tertiary qualification(s)/training (Degree or above in Community Services, Social Work, Human or Health Sciences) and a minimum of three years previous experience working with vulnerable people.
• Demonstrate proficiency in planning and managing client workloads across highly sensitive environments and situations.
• Use your superior communication and interpersonal skills to rapidly build rapport and trust.
• Enjoy building and maintaining mutually beneficial relationships with internal and external stakeholders.
• Possess a Queensland “C” class driver’s license for work-related travel responsibilities.
• Understand the Australian Defence Force and veteran communities and their unique characteristics and sensitivities (desirable).

Benefits

Some organisations say it, but RSL Queensland really means it - you will truly be working amongst committed, passionate and talented professionals. Every day, you will push the envelope as we work together towards our mission of supporting veterans and their families.

If this is an opportunity that excites you, please apply via Seek. We’ll close applications when we find the right person, so get in quick!