Visitor Engagement Officer

Australia's largest public museum organisation is seeking a Visitor Engagement Officer to delivery of tours in English and Mandarin

Visitor Engagement Officer

Australia's largest public museum organisation is seeking a Visitor Engagement Officer to delivery of tours in English and Mandarin

ABOUT MUSEUMS VICTORIA:

Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.

To learn more about Museums Victoria, please visit http://museumvictoria.com.au/about/

ABOUT THE POSITION:

The position is accountable for ensuring visitor satisfaction through:

• the delivery of an engaging, pro-active and personal service,
• delivery of tours in English and Mandarin
• resolving issues and complaints, 
• ensuring the smooth day to day operation of the public spaces at the Museum venues and,
• ensuring the safety and security of visitors and the exhibitions

The successful applicant will have:

• Must be fluent in Mandarin and have a demonstrated ability to present to group or audience in Mandarin.
• Demonstrated ability to engage with people to provide a positive and memorable experience.
• Clear and effective communication skills, particularly in a face-to-face context.
• Demonstrated ability in problem solving and positive conflict resolution.
• Experience and ability to competently use computerised systems (e.g. ticketing, email, MS Office applications).
• Demonstrated skills in the accurate handling of admissions and other charges.
• Ability to work as an effective team member within a diverse organisation.
• The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).

OTHER INFORMATION

This is a Casual position. The salary on offer is $35.80 an hour (includes casual loading) + 11% superannuation.

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria; for more information about this position, please contact Carlo Piccolo at ********@museum.vic.giv.au.

To apply, please submit your cover letter, Resume, and statement addressing each of the Key Selection Criteria by visiting Careers - Museums Victoria

Scroll to the bottom of the job advertisement to find the "Apply for this Job" button and submit your application.

APPLICATIONS CLOSE: Monday, 10 June 2024 (11.59 PM)