Visitor Experience Officer (Lightscape Enquiries)

• Opportunity to work at an iconic Victorian landmark and be part of Lightscape 2024 event in South Yarra
• Part time, Fixed term
• Wednesday – Sunday (10am – 3.30pm), 5 June 2024 – 11 August 2024

Who We Are
Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne.
The organisation fosters an understanding and appreciation for plants and the natural world through arts and culture and education programs, world-leading scientific research, plant conservation programs, and promotes health and wellbeing in nature. For further information please visit https://www.rbg.vic.gov.au/

What You'll Do
Lightscape presented by Royal Botanic Gardens Victoria and Sony Music Entertainment Australia, is a 2km journey of light and sound through Melbourne Gardens at night, featuring installations by international and Australian artists.
To support this incredibly popular event, RBGV are seeking a Visitor Experience Officer (Lightscape enquiries) which is responsible for overseeing Lightscape phone and online enquiries. This role includes assisting visitors with frequently asked questions regarding the event or directing ticket sales to Ticketek. You will provide best practice Visitor Experience through professional, world-class customer service at the Melbourne Gardens Visitor Centre, in addition to working collaboratively as part of the a team, building positive workplace relationships to achieve organisational goals.

What You'll Bring
The successful applicant will hold a qualification in relevant tourism, hospitality, or related team front-line position and/or demonstrated professional experience in leading customer service. You will have excellent interpersonal and communication skills which enable you successfully manage a range of customer queries. You will demonstrate sound judgement and problem-solving skills, in addition to a good knowledge of databases and software in the Microsoft Office suite. The successful applicant will have demonstrated a proven ability to positively contribute to a team culture.
All other key selection criteria can be found in the position description which is located under the attachments heading on the Victorian Government Careers website.

Working with Us
At RBGV you'll be part of a nationally-recognised organisation that makes a genuine impact on a local and international scale. As an employee you will benefit from flexible working arrangements to assist in creating genuine work/life balance, annual leave loading, access to an Employee Assistance Program and much more.

How to Apply
To apply for this role, please visit the Victorian Government Careers website at http://jobs.careers.vic.gov.au. You must submit a recent resume along with a document responding to each of the Key Selection Criteria as stated in the position description prior to the deadline.
Applications will only be accepted via the Victorian Government website.
Enquiries can be directed by email to ***********@rbg.vic.gov.au.
RBGV is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. Our organisation is a proudly child safe organisation and committed to protecting children and young people from harm. All applicants will be required to complete the necessary pre-employment checks prior to appointment.

RBGV reserves the right to close this advertisement sooner than the specified date. If you wish to be considered we recommend that you submit your application as soon as possible