Visitor Experience Supervisor - Front of House

About the role

Queensland Ballet has embarked on a new adventure, forming a Visitor Experience department focused on creating exceptional Visitor Experiences.

The Visitor Experience Supervisor – Front of House leads the smooth and effective running of the Front of House needs for the Thomas Dixon Centre, home of Queensland Ballet.

Reporting to the Head of Visitor Experience you will be the Front of House specialist in the department. You will be equipped to train the team to provide exceptional experiences and ensure that Front of House operations are delivered effectively and efficiently. You’ll help the team to plan for events and performances and work with Venue Hire and our 3rd party food and beverage operator to maximise revenue generating opportunity across the precinct.

You will have a keen eye for detail, a passion for consistently delivering exceptional Visitor Experiences and the capability to inspire and enthuse a team to deliver to your expectation. Ultimately, we’re looking for a positive, pro-active, and energetic team leader that is unapologetic in delivering great Visitor Experiences. You should be a natural host with the ability to inspire and enthuse our teams to deliver great service, first time and every time.

Key criteria

• A minimum of 2 years’ experience of managing and leading a team.
• Knowledge and understanding of venue operations from a Front of House/Visitor Experience perspective.
• Demonstrated expertise in providing high levels of customer service, including excellent communications skills, complaint handling and sales techniques.
• Natural ability to create and build strong working relationships with internal and external stakeholders.
• Resilience and tenacity – a proactive leader who is calm under pressure and hungry for great outcomes.
• Growth mindset – open to learning and flexible in adapting within an agile work environment.
• A passion for arts and/or ballet.

The position description for this role, with further detail of the responsibilities and key selection criteria, can be found on the Queensland Ballet careers page: https://www.queenslandballet.com.au/careers/vacancies

Application process

To apply for this role, please forward a covering letter outlining why you are the best person for the role in the context of the responsivities and selection criteria and a current resume via email to ******@queenslandballet.com.au, which can be found in the position descriptions on our careers page: https://www.queenslandballet.com.au/careers/vacancies

Please note that referees will be sought from candidates following the interview process.

Applications close 10am, Monday 22 April 2024.

For further information or for a confidential discussion please contact Human Resources on (07) 3013 6***. We respectfully advise that no agency applications will be considered at this time.

Queensland Ballet acknowledges the traditional custodians of the land on which we work and perform. Long before we performed on this land, it played host to the dance expression of our First Peoples. We pay our respects to their Elders – past, present and emerging – and acknowledge the valuable contribution they have made and continue to make to the cultural landscape of this country.

To reflect the diversity of the communities and people with whom we engage, we seek to hire a workforce that is both representative and diverse. With a focus on inclusion, accessibility, and flexibility, we are committed to supporting you in your career with Queensland Ballet.

Queensland Ballet is committed to providing an inclusive and child safe environment that is free from Workplace Harassment, Sexual Harassment and Bullying. Our robust human resources, recruitment and vetting practices are adhered to during the application and interviewing process. Certain roles may require that we carry out working with children, police records and reference checks to ensure that we are recruiting the right people.

ABOUT QUEENSLAND BALLET Queensland Ballet is a vibrant, creative company which connects people and dance across Queensland. We offer a program of world-class productions of the best classical ballets and inspired contemporary dance works. The Company engages renowned choreographers and designers from around the world and nurtures emerging local talent by presenting exciting new works in an intimate studio series. With a culture of creativity and collaboration, complemented by an active program of engagement with our communities, Queensland Ballet has become the central hub for dance in the State. Our dancers are acclaimed for the technical excellence and versatility, and our annual program offers diversity in style, audience focus and geographic reach, with up to 100 performances in Brisbane and tours to regional Queensland. When we open our doors, we welcome home all in our community. Our three homes form the foundations of our Artistic, Academy and Community pillars. We have designed each home with people at heart. Thomas Dixon Centre — our headquarters and home to our artists and arts workers. The facilities at Queensland Ballet's home in Thomas Dixon Centre in Brisbane’s West End allow the Company to offer a full range of training and community access programs, including public dance classes. The TDC Studio Theatre is a 356-seat venue with full stage and backstage areas. Queensland Ballet Academy — home to our arts students and teachers. We are committed to providing a pathway for young talent through the Queensland Ballet Academy. Queensland Ballet is dedicated to the pursuit of artistic excellence, dance education and innovative presentation of classical repertoire. The Roy and Nola Thompson Production Centre — will be home to our arts makers. With bold and confident ambitions for the future, we proudly build upon the legacy of many creative and gifted artists who have been part of the Company’s rich history since 1960 as we continue to create magic and enrich lives with the development of Queensland Ballet’s Production Centre. OUR VALUES AND PRINCIPLES OF COMMITMENT With bold intentions to be unconstrained we will create magic and enrich lives by delivering across four core pillars: Artistic, Academy, Arts for All and Cultural Spaces. Influenced by five core values and our principles of commitment, all that we do and all that we are remain true to the four core pillars. 1. Brilliance: We are world class in all that we do – we inspire excellence on stage, in studio, in business and in community. 2. Creativity: We are creative in every endeavour – we nurture our artform, artists, students and arts workers by exploring possibilities and responding to opportunities with agility. 3. Passion: With Queensland in our hearts – we celebrate our diversity, our heritage and our love of the artform through heartfelt connections. 4. Wellbeing: We promote wellness across society – we pledge to make a positive impact across all dimensions of wellbeing; social, cultural, emotional, physical, environmental and intellectual. 5. Integrity: We commit to Sustainable practice – we foster a culture of ethical behaviour that is anchored in community, integrity and legacy.