AddressSupport Wards with administrative tasks, emphasizing empathy, flexibility, patience, and a positive customer-centric attitude in a demanding environment aligned with core values.
About the role
- Providing administrative support within the Wards, understanding, empathy, flexibility, patience, and a positive attitude in a high demand area where customer focus is central to our core values.
- Capturing patient's demographics, efficient and accurate transfer, and discharge information.
- Working collaboratively with stakeholders to ensure timely booking and transport service options including non-urgent patient transport via QAS or alternative transport providers for patients.
- Fulfill the accountabilities of this role in accordance with Metro North's core values, as outlined above.
- Greet patients and/or their relatives professionally and courteously on arrival or by other forms of communications to the Department and ensure “Clinical” questions are referred to the appropriate clinical area/Clinician or Supervisor in a timely manner.
- Provide a quality client service including liaising with staff, public and private patients, carers, and external agencies, ensuring an efficient, courteous, and confidential reception/information service is consistently given.
- Perform duties such as searches, registrations, admissions, transfers, and discharges of patients on the Hospital Based Corporate Information System (HBCIS) as per district policy and departmental procedures.
- Accurate, fast, and thorough data entry of new registrations and updating of patient's demographics, next of kin and referring doctors' details for all patients.
- Discuss options and interview patients from the Patient Election Form (PEF) to determine the funding source for the admission code, inform privately insured patients of the benefits of choosing to be treated as a private patient. Complete appropriate forms for private patients. Establish the status of medical cover for patients, be it through Medicare, a private health insurance fund, workers' compensation, Department of Veterans Affairs, a third-party insurance claim, self-funding patients or any other funding source.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers ( https://metronorth.health.qld.gov.au/careers )
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
