Ward Clerk - Transit Lounge

Ward Clerk – Transit Lounge

• Full Time ongoing position
• Monday – Friday, 80 hours per fortnight with monthly paid day off
• Located at our City Campus in Parkville

Royal Melbourne Hospital winner of the Premier’s Large Health Service of the Year Award for 2022

The Royal Melbourne is one of Victoria’s largest hospitals providing a comprehensive range of health services including acute, sub-acute, general, and specialist medical services throughout inpatient and community-based facilities. We are also a proud part of the world renowned Melbourne Biomedical Precinct, working in collaboration to advance research for continuous improvement of clinical care. 

The Transit Lounge is open Monday to Friday from 7 am to 7:30 pm and provides care for patients being discharged from inpatient beds, patients awaiting admission from outpatient clinics and patients awaiting transport.

We are looking for a Ward Clerk with administrative experience to join our team, providing a professional and caring customer focused service for our patients and their families, visitors, and patient transport providers. 

Your new role:

• As first point of contact, take responsibility for the clerical and receptionist duties of the department, including coordinating the physical and telecommunication traffic throughout the area.
• Welcome and undertake identification of patients entering the Transit Lounge, ensuring accurate data entry into patient records and databases, including admission, discharge and transfer details.
• Coordinate transport bookings across the Royal Melbourne Hospital.
• Liaise with nursing, medical and ancillary staff, hospital departments, patients, carers and members of the public.

About You:

• You have relevant clerical experience with great administrative and IT skills.
• You demonstrate excellent communication and interpersonal skills, including a professional telephone manner.
• You are motivated to provide patient focused customer service with a willingness to learn new skills.
• You enjoy working in a fast-paced environment and work well within a multidisciplinary team.

Why work with The Royal Melbourne Hospital?

• Join a values-based organisation offering great opportunities for career diversity and professional development, including training and research opportunities, as well as access to mentorship and leadership programs.
• Ongoing reward and recognition programs including monthly ‘You Made a Difference’ awards celebrating staff and teams across the organisation.
• Take advantage of an expanding employee benefits program, with comprehensive Health & Wellbeing programs to support work life balance, including onsite staff gym and staff vaccination program.
• Up to $12,000 tax free earnings with salary packaging options.
• Generous leave entitlements – five weeks annual leave per year (pro-rata for part time), additional monthly paid day off for full time staff.
• Central Parkville location – onsite car parking options, easily accessible via public transport.

The RMH stands in solidarity with First Nations people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.

Interested? Apply today!

For a confidential discussion, connect with us via the details below – we would love to hear from you!

Don’t miss out! Recruitment is ongoing, with interviews commencing as soon as suitable applicants are received. Advertising may cease prior to the closing date. If you need any support with your application, please reach out to the hiring manager via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check, and where applicable, Working With Children Check (WWCC). All RMH employees are required to provide evidence of an immunisation assessment including evidence of vaccination against COVID-19 (3 doses) and Influenza with a TGA approved vaccine (mandatory for all clinical and or patient facing roles) prior to commencement. This is in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.