AddressJob Requisition ID: 158836
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To process warranty claims originating from all branches and ensure minimum amount due from principals.
What you will do:
Productivity
Ensure to complete warranty/contracts processing on time to reduce contracts WIP’s in order to facilitate the workshops to invoice their pending warranty/contracts jobs as soon as possible.
Communication
Assist all branches sales staff by answering queries, quoting, and resolving their contract related issues.
Personal Development
Get OJT and all other necessary trainings to be more competent and productive.
Financial Reconciliation
Receive credit note from principal and process the same to reconcile outstanding accounts.
Team Work
Ensure to work as a team professionally and efficiently by adopting supporting style to achieve the set targets.
Quality
Ensure excellent quality of warranty/contract processing to minimise rejection and outstanding amount and maximise repayment from the principal.
Required skills to be successful:
- Basic knowledge of accounting, finance, data processing & auto engineering.
- ERP experience (SAP IS AUTO)
- Working knowledge of BI reporting attributes.
- Good PC skills including proficiency in MS Office, MS Excel & MS Power Point.
About the Team:
This role will be reporting to the Aftersales Operations Manager wherein you will be dealing directly with different Stakeholders across the organization.
What equips you for the role:
- Minimum 2 years of experiene in a major automotive manufacturer or dealership / distributor as a warranty/contract assistant/admin.
- Automotive aftersales experience is mandatory (EV background is preferred).
- Basic knowledge of accounting, finance, data processing & auto engineering.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
