Warranty Administrator/Clerk

About Us:

Adelaide City Automotive Group, located in Thebarton, is a trusted family-owned multi-franchised dealership. Our commitment to excellence extends beyond the vehicles we offer, as we prioritise delivering outstanding customer service and maintaining high levels of customer satisfaction.

Located just two minutes from the CBD, we offer a flexible work schedule, great benefits, off-street employee parking, a social club, excellent opportunity for career progression, consistent training and a welcoming culture. We work as a team in order to deliver the best possible experiences for all our customers.

Position Overview:

We are currently looking for a dynamic and experienced Warranty Administrator/Clerk with great customer service and time management skills to join our Service Centre team.

Your role, reporting to the Service Manager, will primarily be to manage and process warranty claims in a timely and accurate manner.

Key responsibilities include:

• Processing all warranty paperwork to ensure proper documentation and verifying criteria required by the manufacturer
• Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution
• Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
• Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers – both external and internal

The following attributes are considered desirable for the position:

• Previous administration and/or warranty claims experience is preferred
• Strong interpersonal and communication skills
• Strong organisational skills with the ability to prioritise
• Excellent attention to detail and following processes
• Ability to provide great customer service and great phone skills
• Effective conflict resolution skills to facilitate positive outcomes in a timely manner
• Ability to work within a team environment with a can do attitude

What we offer:

We are happy to reward our staff for meeting the day-to-day challenges faced head on and as such you'll receive a competitive pay structure and a generous incentive scheme.

If this sounds like the opportunity for you please follow the online application process or contact Nick Walker on 08 8354 9*** or ***********@autoguild.com.au.

All applications will be accepted in strict confidence. Only those applicants who are short listed for the role will be contacted. We are an equal opportunity employer.