Address
SalaryAs a Website Specialist, you will play a crucial role in enhancing our online shopping experience and driving profitable growth in the sales market. Your primary responsibility will be to ensure the accessibility and seamless functionality of cos.com Australia, thereby securing the end-to-end digital experience for our customers. You will contribute significantly to brand perception, sales growth, and profitability through your expertise in digital platforms and cyber security.
What you will do:
- Responsible for the accessibility and end-to-end functionality of cos.com Australia.
- Take a lead role in website operation, performance monitoring, producing regular reports, carrying out competitor analysis, benchmarking, identifying KPIs, and providing actionable insights
- Ensure product enrichment and product publishing as per sales date.
- Work alongside Online Visual Merchandiser to ensure each store/business unit has the correct staffing levels in line with projected sales targets or objectives
- Responsible for implementing and managing newsletter campaigns and automated email workflows, monitoring KPIs such as open rates, click-through rates, and conversion, and providing regular reports to track the success of email campaigns and programs
- Plan, create, and execute A/B tests and actions available to the ecommerce team (e.g., website functionalities, checkout processes, and other conversion points) in line with the business goal
- Work closely with a Digital experience specialist for site updates, commercial activities, and A/B testing
- Collaborate with internal/external stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals and requirements
- Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
- Troubleshoot and resolve technical issues, partnering with the appropriate teams to ensure timely resolution
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are behaviors that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement,and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed
- Proven experience in website management and maintenance in an E-Commerce environment
- Strong understanding of user experience (UX) principles and conversion rate optimization (CRO) techniques
- Proficiency in website analytics tools such as Google Analytics or similar platforms
- Strong project management skills and ability to lead website projects and initiatives
- Effective communication and collaboration skills to work with cross-functional teams
- Detail-oriented mindset with a focus on website accessibility, functionality, and security
- Ability to work in a fast-paced environment and prioritize tasks effectively
This is a full-time permanent role based at our Australia Area Office in Sydney.
Benefits
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
In addition to this colleagues also receive
- H&M Group staff discount
- Annual Leave - 4 Weeks
- Personal Leave - 10 days
- Special additional leave entitlements (based on role and length of service)
- Benefit Platform - Variety discounts through the onboarding platform with access to discounted gym memberships and lifestyle products
- Employee Assistant Program
At COS we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces, and innovative design. The creative soul of the brand is visualized through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.
In this role, you can take advantage of a hybrid working arrangement. You will have the flexibility to work remotely and from the office. While remote working is an integral part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and teamwork.
Ready to apply? Click on the I'M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.
Please note this position is offered on a local contract, therefore you should have the legal right to work in the Australia before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
We are looking forward to hearing from you!
