Address
Form of workJob Status: Casual
Salary: Base wage of $34.46 per hour, 23.3% casual loading, 17.5% scaled penalty plus 11% superannuation contributions.
Position No: SOH3005
Role Closes: Monday 1st April 2024
Role Enquiries: ***********@sydneyoperahouse.com
An organisation where diversity of thought & experience is valued, supported & respected.
THE HOUSE
The Sydney Opera House occupies a unique place in the cultural landscape. It is a globally recognised Australian icon synonymous with inspiration and imagination, among the world’s busiest performing arts centres, one of the architectural wonders of the 20th century and the nation’s most visited tourism destination. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community.
The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26, our ambition is to be Everyone’s House. To make this real, we are focused on four themes:
- Everyone feels welcome here.
- We better understand and connect with the community.
- We are future ready.
- We lead and inspire positive change.
For more information about the Sydney Opera House please refer to our website.
YOUR NEW ROLE
The Welcome Team Ambassador is required to provide exceptional guest service by welcoming visitors and providing comprehensive information and knowledge of events, tours, onsite activities and promotions. This role will also see you act as an ambassador for our resident companies, food and beverage operators as well helping guests with questions relating to all things Sydney.
This dynamic position is responsible for ensuring all guests are greeted warmly; way-finding and providing directional information, ensure visitors are provided with the best possible deals on tickets and experiences; and most importantly feeling engaged and excited to enter the Sydney Opera House precinct.
The Welcome Team Ambassador is a versatile role and will be across a number of customer facing areas both within the building and the outside precinct.
Further detailed information about the role and its requirements can be obtained from the role description
ARE YOU THE ONE?
We are looking for someone with:
- Minimum 2 years recent experience in a high volume, face to face customer service role within a team environment. Previous experience providing informational services to Tourists will be highly regarded.
- Ability to actively engage with patrons from a wide variety of demographics and backgrounds.
- Ability to work in a high pressure, dynamic environment
- Physical capability and ability to stand for long periods of time
- Available to work flexible hours, that will include evenings, weekend and public holiday shifts.
- A valid Working With Children’s Clearance check
THE PERKS
The Sydney Opera House gives you access to a fantastic range of benefits including:
- 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden
- Flexible working arrangements.
- Access to a range of professional development programs and staff engagement initiatives.
- Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka ‘SEALs’) and more.
- Fitness Passport & complimentary wellbeing programs including Pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
- Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA).
- Working for an organisation who has committed to the United Nations Sustainable Development Goals
- Complimentary tickets to shows.
- And many more!
KEY DATES
Assessment Centre
If shortlisted for interview, you will be required to attend an in-person Assessment Centre on:
- Monday 8th April 2024 (timing to be advised)
Interview dates
Successful candidates from the Assessment Centre will then be invited for an interview, to be held on:
- Wednesday 10th April 2024
Training Dates
If you are successful in obtaining a position with us, you will be required to attend all of the paid, in-person training dates (full days, 9am to 5pm). Please note the listed dates are tentative and we will advise if they change:
- Wednesday 1st May 2024
- Thursday 2nd May 2024
- Friday 3rd May 2024
OUR FOCUS ON DIVERSITY, INCLUSION & BELONGING
We are an inclusive employer who recognises that everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process please email us at ***********@sydneyoperahouse.com so we can discuss this further. If you think you’d be a great fit but don’t necessarily tick every box of the role description, please still get in touch.
We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders. We welcome and encourage applications from people who are d/Deaf and Disabled or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, identify as LGBTIQ+ and from other underrepresented groups/communities.
Read more about our DI&B commitments outlined in our Strategy, which works hand in hand with the commitments in our longstanding Reconciliation, Accessibility and Environmental Action plans.
NEED TO WORK FLEXIBLY?
We know flexibility means different things to different people, let us know how we can best support you to be your best.
SOUND LIKE YOU? APPLY NOW
Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan
Applicants will be prompted to answer the two following targeted questions in the online application platform.
- Describe a situation where you have used your communication and interpersonal skills to deliver quality customer service in an environment servicing a diverse range of customers with different needs, such as, people with disabilities, people from non-English speaking backgrounds, VIPs and regular patrons.
- Please tell us about a time that you created a remarkable moment for a guest/customer
To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.
Applications will not be accepted from recruitment agencies
