Windscreen Fitter/ Mobile Glass Technician

The Role

Tesla is looking for an experienced Mobile Glass Technician to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.

The role will require daily travel within the region directed by Mobile Glass Dispatch team. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

• Operate a variety of hand, power, and shop tools as required to service automotive glass components
• Perform repairs and replacements of vehicle glass components
• Partner with experienced technicians on the inspection, repair, and service of Tesla electric vehicles, as needed
• When applicable, ensure vehicle Driver’s Assistance System is operating as intended with utilization of computer/calibration software
• Perform equipment inspections, adjustments and certifications
• Maintain records of time, expenses and materials
• Perform other related duties as assigned 
• Help maintain cleanliness of vehicles
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Safely operate company vehicle
• Communicate professionally with customers and other stakeholders
• Daily regional travel

Requirements

• Certificate III in glazing or Tradespersons Certificate
• Qualified Motor Mechanic / Registered Vehicle Technician a bonus
• Excellent oral and written communication skills as well as the ability to follow written instructions, with attention to detail 
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public and multiple internal stakeholders
• Ability to quickly learn and adapt to new systems, processes, and a dynamic work environment
• Must be comfortable with daily regional travel and operating a large service vehicle
• Must display a sense of urgency when responding to customer Roadside Assistance needs
• Excellent customer service and problem-solving abilities