Wish Planner Team Lead

• Join an amazing culture of passionate and driven people
• Make Wishes possible and change the lives of critically ill children in Australia
• 12-month full-time opportunity available
• Make-A-Difference every day!

Make-A-Wish

Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world.  We partner with children with life threatening conditions, their families and medical teams to grant wishes as unique as the children who imagine them.  At Make-A-Wish, our mission is to grant the wish of every eligible child as we believe these wishes complement treatment, build resilience and bring hope to these children and their families when they need it most.

The Role

We have an amazing opportunity for a Wish Planner Team Lead to join the Wish team.  This is a hands-on role that manages the design and delivery stage of the wish journey for wishes allocated to Wish Planners and for themselves.  As the leader of the team, the role is responsible for coaching, managing, training and supporting all Wish Planners.  As a team, Wish Planners design and deliver high-quality wishes within allocated time frames and budget.  You will ensure the process of Wish Planning is done to the highest quality standards, with superior communication and relationship management skills with all stakeholders. 

Working in the Wish team, you will play a critical role in bringing each wish to life.  Your team are responsible for creating magical wish journeys which include taking the brief from the Wish Catcher Team and tailoring a wish journey that is unique to every child.

This role requires strong leadership, creativity to ensure that each wish is unique, you have a technical mindset as well as having superior organisation, budget and relationship management skills with proven creative problem solving skills with a solutions focus.

You will conduct research and contact suppliers to explore wish granting opportunities that supports the entire wish program,  as well as being the escalation point when working with wish families, and you will manage multiple crucial relationships every day.

If you are passionate about giving and making a difference, this position offers you the chance to play a crucial role in making wishes come true for children in Australia.

This role is full-time on an initial 12-month maximum term contract.
 

More of what you will be doing

• Leading a team - training, induction, mentoring and trouble shooting
• Attend and participate as a member of the Wish Council, representing the Wish Planner team
• Manage the day-to-day workflow of the Wish Planner team by allocating resources within the team, ensuring deadlines are met and Wish Team values are upheld.
• Key escalation point for team queries
• KPI management
• Implement wellbeing initiatives across the team
• Work closely with other Wish Leaders to align priorities within the Wish Team and foster a culture of teamwork internally
• Create and approve unique wish designs for each child using the brief provided to you
• Ensure all special needs of the child and family members are covered accurately
• Risk management and compliance managed across the Wish design and delivery phase
• Work collaboratively with the Volunteer team, Corporate Partners, Suppliers’ and other staff to book high quality, individual and creative wishes
• Champion use of CRM (Salesforce) to manage our wish program
• Manage celebrity relationships as required
• Negotiate free/discounted goods and services to drive down the cost of wishes whilst ensuring a high quality experience
• Lead Special Projects with a focus on wish quality and team efficiencies as required.
• Ensure all families have a seamless and quality experience, providing exceptional customer service and empathy

About You

• Managed a team with a minimum of least 5 years’ experience
• Proven skill in creative problem solving with a solutions focused approach when faced with challenging issues
• Creative approach whilst being process and task driven
• Proven and exceptional experience in project management and managing schedules
• Effective stakeholder management
• Exceptional organisational with the ability to manage multiple and conflicting tasks
• Ability to work collaboratively with and across teams, as well as the ability to work independently
• Demonstrated record of having a strong work ethic; self-driven, proactive and takes initiative.
• Implement strategies and champion business objectives
• Experience in creative product development, event planning or the travel industry is advantageous
• Ability to guide your team to work within a tight budget
• Task orientated with strong project management skills
• Technical skills that will enhance process and operations
• Ability to work collaboratively with and across teams, as well as the ability to work independently
• Good communication and influencing skills
• Self-management and initiative
• Experience using Salesforce is desirable
• Mature, reliable and trustworthy

What we can offer you

• Competitive salary and salary packaging
• Opportunity to be part of a trusted brand
• The opportunity to make a positive impact on the lives of critically ill children where you can see the difference you are making every day
• A flexible and supportive workplace, with excellent work-life balance

 
In return for your passion, enthusiasm and hard work, Make-A-Wish offers you the opportunity to work in an engaged, caring and high performing team whilst helping to fulfill the wishes of critically ill children and creating long lasting memories for their families and their communities.

Apply now!

If this role appeals to you, we would love to hear from you!  Please submit your cover letter and CV by clicking ‘Apply’.

For any further enquiries, please email *******@makeawish.org.au.

Please note: Only applications submitted online will be accepted, and phone calls will only be arranged with short-listed applicants.

Make-A-Wish Australia is proud to be a child-safe organisation. Our recruitment practices are strictly adhered to during the application and interview process and include thorough screening to ensure that anyone joining us at Make-A-Wish aligns with our values and commitment to child safety.

At Make-A-Wish we are committed to building a diverse and inclusive environment that reflects the community we serve. Read more about our Diversity, Inclusion and Belonging charter here.