Address
SalaryOperational and strategic leadership
Healthcare sector
Support organisational growth
About the organisation
With more than forty years' experience, this organisation serves millions of customers through the provision of a range of health services, including mental health support, preventative and better integrated primary care, and after-hours health support. With a dedication to its customers, the organisation has a clear strategy to broaden its offering and to continue building market-leading health services.
About the role
The Workforce Planning and Optimisation Manager reports to the Head of Operational Excellence and Support and is accountable for maximising the operational agility and productivity of the frontline workforce for Customer Operations & Provider Solutions. The appointee will be required to guide the process of designing and delivering impactful omni channel workforce management insights and analytics reporting, enabling effective forecasting, operational leadership and the delivery of the Corporate plan for the business. Critical to success in this role will be leading and developing the capabilities of a team of WORKFORCE PLANNING and dialler analysts ensuring they have the skills required to meet the businesses WFM needs now and into the future.
About you
You are a progressive, business minded, strategic and highly regarded people leader who has led the WORKFORCE PLANNING function in a complex environment and are seeking the chance to employ your value add and pragmatic action orientation in a leadership position. Ideally, experienced with Genesys telephony, you are an architect of WORKFORCE PLANNING and optimisation strategy designed to enable business objectives. Your reputation as a trusted adviser is underpinned by your credibility, collaborative style, and exceptional influencing and interpersonal skills. A proven, naturally engaging and authentic leader, you inspire high-performance and connect people to purpose. Harness your strategic and operational expertise and hands-on approach to make a real contribution to this critical health services organisation.
For more information, please contact Annie Healy at SHK on +61 3 8620 8025 or click 'Apply for this job'. Please submit your resume in Microsoft Word format. Direct and third-party applications will be forwarded to SHK.
