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Form of workLife at FCTG
Since our beginning, our vision has always been to "open up the world for those who want to see."
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves "Flighties").
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
About the Opportunity
As a Workforce Planning Specialist, you will champion the engagement and development of the Workforce Planning Rostering system and provide proactive customer service and support, while maintaining a focus on the day-to-day functionality of the system.
In this role you will be responsible for supporting key stakeholders and working with leadership and People + Culture teams to ensure an integrated approach to solutions for our businesses. Strong communication, teamwork and technical skills are essential.
What you will be doing:
- Develop, coordinate and assist in maintaining rosters for employees covered by the Flight Centre Agreement, General Retail Award, Clerical Award, Finance Award and other legislative instruments in line with contractual requirements
- Deliver and analyse daily data reports to Workforce Planning Team
- Optimise rostering practices while working with Leaders to implement effective roster patterns to match business requirements and minimise pay risk
- Manage and prioritise individual workload in conjunction with supporting other team members to ensure a high level of customer support, compliance, and system reporting
- Work cohesively to achieve the goals of the Workforce Planning Team and FCTG with the ability to recognise and understand the viewpoints and priorities of others and the team
- Develop and facilitate training sessions with Retail Leaders to ensure roster compliance, knowledge and understanding of the awards and obligations under the Flight Centre Agreement (EBA) and other relevant provisions to rostering and overtime
You'll be perfect for the role if you have:
- Minimum 12 months' experience in rostering/Workforce Planning and/or payroll
- Experience with a rostering system - Humanforce/TimeTarget systems experience is highly desirable
- Highly organised approach to work
- Multi-tasks by managing a range of tasks & activities on a daily basis
- Prioritise and manages time effectively
- Ability to work unsupervised whilst achieving outcomes within a team environment
- Strong focus on customer service responding to internal customer queries
- Strategic and effective communication skills in a multi-disciplinary/geographically dispersed environment
- Demonstrated ability to successfully communicate, negotiate and influence objectives with stakeholders
- Relevant business qualification
- FCTG/Travel and Tourism industry experience is a bonus
What you'll enjoy:
- Reward: On target earnings of $65 k + super/bonus
- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
- Development: individualised Learning & Development pathway options
- Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
- Flexibility: Monday to Friday week, business hours with flexible/hybrid options
- Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within
- Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
- Mental Health: support and Employee Assistance Program for staff and family
- Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024)
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you!
Irreverence. Ownership. Egalitarianism.
FCTG = #LI-CM1
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
