AddressCognizant is recruiting a Desktop Support Analyst, and the role comes with an attractive salary and benefits package.
Job Summary:
As a Desktop Support Analyst, you will provide face-to-face and remote support to users at a Resources company via a Technology Hub. You will be working with a team of Support Analysts locally and globally, providing front-line End-User Support for issues relating to hardware, software (operating system and applications), Unified Communications, printing and mobile devices using MDM.
Roles & Responsibilities:
In your first few weeks in this Desktop Support role, you can expect to:
- Log and create Interactions, Incidents and Service Requests
- Track the progress of incidents and service requests through to closure with the Global Service Desk and other Resolver Teams
- Manage incidents, service requests and hardware failures
- Install, configure, and support end-user equipment and devices.
To apply for this Desktop Support role, you will need Level 1 / 2 Desktop Support experience and face-to-face and remote support experience. You will also require the following:
- Operating System and Application Support Experience
- Experience with Windows 10 and 11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams and Cisco Webex
- Experience with Mobility / Mobile Device Management / In Tune Support
- Apple iOS and Android OS
- Excellent communication and customer service skills.
As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. At Cognizant, taking care of employees is a priority:
- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
Next Steps: To apply for this full-time Desktop Support Analyst job in Perth, please get in touch with Cognizant today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website.
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
