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Job Title:Workshop Manager
Company: Nambour Brake & Service Centre
Location: Nambour
Job Type: Full-time
About Us: Nambour Brake & Service Centre is a busy, family run business committed to providing a high level of service whilst delivering a personalised customer experience.
We are currently seeking an experienced, motivated, and customer-oriented individual to join our dynamic team. This is a promising opportunity for the right person to become an integral part of our organization, with support for personal development and growth within the business.
Job Description:
The Workshop Manager will run the daily operations of the workshop including staff delegation, ordering parts, quoting jobs, ensure and maintain high level or workmanship, customer communication and ensuring customer satisfaction.
Responsibilities:
- Customer communication/ in person and via phone - explanation of services required/ completed.
- Delegate technicians' daily workload to ensure efficient workflow.
- Order stock for all vehicle servicing and repairs.
- Provide quotes and explanations of required services to customers.
- Address customer inquiries and concerns in a timely and professional manner.
- Follow up and address customer needs.
- Communicate with the administrative team to ensure efficient operations.
Qualifications:
- Experience as Service Advisor/ Workshop Manager in the automotive industry.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Experience in automotive services and use of terminology.
- Ability to work effectively with a team.
- Proficient use of computers, and relevant automotive software.
- Ability to work well under pressure.
Benefits:
- Competitive salary.
- Opportunities for personal development and growth within the role.
- Positive and collaborative work environment.
- Company vehicle + fuel card
- Annual bonus package based on performance
How to Apply: If you believe you have the skills and experience we are looking for, please apply today.
