Addressre you looking to take the next step in their career, and work in a National Business Manager space?
Animal Emergency Australia (AEA) provides veterinary care (primarily emergency and critical care), education and support services across multiple locations throughout Australia.
We are looking for an experienced Business Manager with a proven hands-on leadership style that others want to follow. You will lead by example by being an approachable mentor with a commitment to quality.
Animal Emergency Australia help "our" people build incredible careers, creating the future of emergency medicine and critical care within the veterinary profession.
About the Role
This role plays a vital role in fostering a client-centric culture in the AEA Support Office, who provide services to Veterinary Hospitals in key areas such as Finance, Marketing, Human Resources, and Operations. The role is essential for bridging communication between the Support Office and its clients, ensuring efficient handling of service requests and exceeding client expectations.
As the Manager of the AEA Support Services entity, you will collaborate with Department Managers to enhance office efficiency, quality, and performance, while prioritising high levels of client satisfaction.
Primary responsibilities will include the day-to-day management of the AEA Support Office, development and monitoring of Service Level Agreements (SLAs), and relationship building with Hospital leadership teams in an aim to enhance communication loops and gain an understanding of hospital needs
Key areas:
Area 1: Team leadership and Office Management
Area 2: Service Level Agreements (SLA)
Area 3: Client Relationships
Area 4: Performance and Reporting
About you:
If rewarding, meaningful work is important to you, then this a great opportunity to really make a difference. We are looking for someone with great strength in relationship building, strong business and operations acuman, and a true people leader with a strong focus on client service. Additional requirements:
- Bachelor's degree in business, public administration, or related field or over 10 years’ experience in Veterinary management
- Minimum of 5 years in a Service Management role, demonstrating proficiency in service management principles, processes, and best practices.
- Minimum of 5 years in a Team Management role, covering at least two of the following operations functions: HR, Payroll, Finance, Marketing, or Operations.
- Accreditation in the areas of Quality Management, Project Management, Change Management, or Process Improvement will be an advantage
- Excellent communication and interpersonal skills, fostering positive relationships with clients and colleagues.
- Strong problem-solving and decision-making abilities, prioritising client-centric resolutions to service challenges and complaints.
- Proven track record of meeting service related KPIs and exceeding client satisfaction targets.
- Innovative approach to enhancing service quality within company constraints (e.g. resources, budgetary, legal).
- Committed to continuous improvement, with adeptness in relevant tools and methodologies.
- Financially astute with experience in budget management.
- Proficient in delivering confident presentations to large groups.
- Familiarity with the veterinary industry or healthcare services is advantageous but not mandatory.
Benefits
- An attractive salary ranging from $100,000 - $140,000 + Super + 17.5% Annual Leave Loading (pro rata for PT)
- Flexible, fun, hybrid working environment.
- Work within one of the most rapidly growing industries in the world.
- Ongoing training with current leadership team.
- Career progression – grow with the company!
- Pet well-being discounts on vet treatments and products.
- Gym discounts including Fitness Passport.
- Dedicated well-being committee and initiatives across the group (e.g., Mental Health First Aid Officers, Employee Assistance Program, social events).
- Be a part of our veterinary emergency community, providing world-class services for animals.
Ready to Make a Difference?
If you're passionate about animal care, excel in a dynamic environment, and are eager to contribute to a team that values integrity and compassion, we'd love to hear from you.
Contact Tee at *******@aes.email or check out the opportunity on our website
Careers | Animal Emergency Australia
