Contact Center Manager jobs in Victoria

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CONTACT CENTRE OUTBOUND CAMPAIGN MANAGER

Liaising with internal NDIA business areas to establish contact lists and agree campaign outcomes;. Establishing and maintaining outbound workforce capability in the NCC;. Coordinating with NCC Operations around performance strate...

CompanyNational Disability Insurance Agency
AddressRichmond, VIC
CategoryAdministrative
Date Posted 7 days ago See detail

Contact Centre Outbound Campaign Manager

National Disability Insurance Agency

Richmond, VIC

Liaising with internal NDIA business areas to establish contact lists and agree campaign outcomes;. Establishing and maintaining outbound workforce capability in the NCC;. Coordinating with NCC Operations around performance strate...

Insurance Claims Contact Centre Manager

Link Group

Melbourne, VIC

Newly created role. Melbourne or Sydney location. Hybrid working conditions. Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals. Wor...

Contact Centre Outbound Campaign Manager

National Disability Insurance Agency

Dandenong, VIC

Liaising with internal NDIA business areas to establish contact lists and agree campaign outcomes;. Establishing and maintaining outbound workforce capability in the NCC;. Coordinating with NCC Operations around performance strate...

Customer Relations & Contact Centre Manager

Atlam Group

Melbourne, VIC

Permanent

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that cant be found in a guideb...

Country Logistics Manager - Ruakura Distribution Center - New Zealand

Kmart

Melbourne, VIC

Permanent

Have overall site responsibility for Ruakura Distribution Centre to oversee and optimize supply chain operations. Be strategically focused on delivering our future vision for this brand new site that focuses on safety, people, ope...

Call Center Operations Manager

Masseuse Massage

South Melbourne, VIC

Create Happiness!. Be honest, speak up, listen hard!. Create Solutions and own them!. Make the world better!. Hustle hard until we win!. To fit the team, we are looking for a high performer with a positive mind-set who has a no t...

Distribution Center Manager

Kite Recruitment Group

Cremorne, VIC

Operational Management - Responsible for driving key facility metrics such as safety, order accuracy, on-time receipts, on-time fulfillment, labor costs, and inventory accuracy-uses data to make informed decisions on process impro...

Distribution Center Manager

Passerine Australia Pty Ltd

Melbourne, VIC

Operational Management - Responsible for driving key facility metrics such as safety, order accuracy, on time receipts, on time fulfilment, labour costs, and inventory accuracy uses data to make informed decisions on process impr...

Contact Centre Dialler Manager (Genesys)

Dfp Recruitment

Melbourne, VIC

Ownership of Genesys Dialer function and associated reporting. Real-time management of workforce availability and productivity. Contribution to customer treatment and channel strategy. Providing data-driven insights on performance...

Senior Contact Officers and Case Managers

Australian Federal Police

Melbourne, VIC

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid ma...

Contact Centre Manager (Telesales)

Peters Ice Cream

Mulgrave, VIC

Lead, manage and coach a team of Customer Sales Coordinators to deliver excellent customer service. Support the achievement of the sales budget through efficiency measures, forecasting, order management, route planning, distribut...

Contact Centre Manager

Serco

Dandenong, VIC

Directing the day-to-day management of the Contact Centre, ensuring alignment with agreed service standards and customer expectations. Overseeing key operational metrics including service grade, customer satisfaction, and quality...

Commissioning Manager – Melbourne (Data Center)

Microsoft

Melbourne, VIC

Permanent

Reports to the CO+I Sub-Region Commissioning Lead. Primary responsibility for assigned metro commissioning projects with secondary responsibility for other CO+I commissioning projects for the region. Create and/or maintain best pr...

Senior Project Manager - Data Centers

Turner & Townsend

Melbourne, VIC

Lead and manage complex projects and programs as the key client interface. Developing working relationships, problem solving and driving projects to successful completion. Managing the design process to achieve the client's requir...

Customer Relations & Contact Centre Manager

Punthill Apartment Hotels

Melbourne, VIC

A modern &completely open plan office with smart casual dress code. A small team of about 35 peopleacross Customer Relations and Sales, Revenue, Marketing, People & Culture, Property & Leasing and Finance. Walking distanceto pu...

Contact Centre Manager

Probe

Melbourne, VIC

Contract

With clients spanning across the Pacific, Asia and North America, were no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our e...

Contact Centre Manager

Probe Cx

Melbourne, VIC

12 month fixed term contract with view to extend. Melbourne CBD location. You will be required to complete a National Police Clearance. Drive operational effectiveness across the Contact Centre by implementing best practice init...

Contact Centre Manager

Atlamgroup

Melbourne, VIC

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. With clients spanning across the Pacific, Asia and North America, were no stranger to thinking big and working with innovative min...

Contact Centre Manager

World Vision

Burwood East, VIC

Accountable for the day-to-day performance of team leaders and their operational readiness including performance and development. Provide hands-on support to Team Leaders and Consultants where required. Communicate team expectatio...