Contact Center Manager jobs

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MANAGER, SECURITY OPERATIONS CENTER

Design, implement, and enforce internal processes to reduce toil and increase the productivity of the Operations Center. Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year. Meet...

CompanyHuntress
AddressSydney, NSW
CategoryManagement
Date Posted yesterday See detail

Manager, Security Operations Center

Huntress

Sydney, NSW

Design, implement, and enforce internal processes to reduce toil and increase the productivity of the Operations Center. Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year. Meet...

Insurance Claims Contact Centre Manager

Link Group

Sydney, NSW

Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals. Work in partnership with the broader leadership team to drive strategic direction...

Insurance Claims Contact Centre Manager

Link Group

Melbourne, VIC

Newly created role. Melbourne or Sydney location. Hybrid working conditions. Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals. Wor...

Technology Practice Manager - Data Center

Robert Walters

Sydney, NSW

Your role will involve overseeing operational aspects such as resource allocation and risk management while ensuring that timelines and quality standards are met. Your leadership skills enable you to lead a diverse team towards ac...

Contact Centre Outbound Campaign Manager

National Disability Insurance Agency

Midland, WA

Liaising with internal NDIA business areas to establish contact lists and agree campaign outcomes;. Establishing and maintaining outbound workforce capability in the NCC;. Coordinating with NCC Operations around performance strate...

Contact Centre Outbound Campaign Manager

National Disability Insurance Agency

Robina, QLD

Liaising with internal NDIA business areas to establish contact lists and agree campaign outcomes;. Establishing and maintaining outbound workforce capability in the NCC;. Coordinating with NCC Operations around performance strate...

Contact Centre Outbound Campaign Manager

National Disability Insurance Agency

Dandenong, VIC

Liaising with internal NDIA business areas to establish contact lists and agree campaign outcomes;. Establishing and maintaining outbound workforce capability in the NCC;. Coordinating with NCC Operations around performance strate...

Contact Center - Inbound Calls and Emails, Full Training, want a change ?

Synergy For Success Industries

Fortitude Valley, QLD

About the business and the roleOur client is a leader in the supply of high end building products into well known distribution points, both Wholesale and Retail.We only deal in top end brands , and have a national distribution net...

Applied Science Manager, Generative AI Innovation Center

Amazon

Sydney, NSW

You will be responsible for directing a team of data/research/applied scientists, deep learning architects, and ML engineers to build generative AI models and pipelines, and deliver state-of-the-art solutions to customers busines...

Contact Centre Service Manager

Link Group

Sydney, NSW

Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals. Work in partnership with the broader leadership team to drive strategic direction...

Contiki Customer Experience and Contact Centre Manager

The Travel Corporation

Sydney, NSW

Manage the day-to-day operations of the Contact Centre, focusing on optimizing performance to maximize sales opportunities and deliver exceptional service.. Work closely with the marketing and sales teams to develop and execute s...

Customer Relations & Contact Centre Manager

Atlam Group

Melbourne, VIC

Permanent

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that cant be found in a guideb...

Technical Infrastructure Program Manager, APAC Data Center Capacity Planning

Amazon

Sydney, NSW

Permanent

DESCRIPTIONDo you look around corners to find ways of optimizing resources & speeding up deliverables? Do you enjoy dealing with ambiguity and finding solutions independently? Are you passionate about using technology to solve bus...

Country Logistics Manager - Ruakura Distribution Center - New Zealand

Kmart

Melbourne, VIC

Permanent

Have overall site responsibility for Ruakura Distribution Centre to oversee and optimize supply chain operations. Be strategically focused on delivering our future vision for this brand new site that focuses on safety, people, ope...

Insurance Claims Contact Centre Manager

Link Group

Australia

Permanent

Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals. Work in partnership with the broader leadership team to drive strategic direction...

Distribution Center Manager

Kite Recruitment Group

Cremorne, VIC

Operational Management - Responsible for driving key facility metrics such as safety, order accuracy, on-time receipts, on-time fulfillment, labor costs, and inventory accuracy-uses data to make informed decisions on process impro...

Center Manager

Mulberry Tree Childcare

Broome, WA

Generous Staff Appreciation budgets to strengthen relationships and reward our teams. 90% discount on your childcare fees. First aid training is organised by and held at Head Office during working hours, with educators paid for th...

Call Center Operations Manager

Masseuse Massage

South Melbourne, VIC

Create Happiness!. Be honest, speak up, listen hard!. Create Solutions and own them!. Make the world better!. Hustle hard until we win!. To fit the team, we are looking for a high performer with a positive mind-set who has a no t...

Specialist, Contact Center, Scheduler

Mastercard

Philippines

Permanent

Manages a team and monitors its day-to-day operations making sure that support delivered to customers meet the established product/service standards and follows policies and procedures. Leads small to medium-sized process or opera...

Manager Supervised Contact Services and Family Restoration

Mss Inc.

Taree, NSW

Recruitment. Support and supervision. Training and development. Service delivery policies, procedures and systems. Meeting compliance requirements as per funding agreements. Flexible working environment with a positive work cultur...

National Contact Centre Manager

Partnered Health

Northern Territory

Greater than 5 years of management experience in leading a Contact Centre operation with 20+ employees. Thorough understanding of Contact Centre metrics and the levers to influence outcomes. The ability to organise and manage mult...

Insurance Claims Contact Centre Manager

Link Group

Australia

Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals. Work in partnership with the broader leadership team to drive strategic direction...

Contact Centre Dialler Manager (Genesys)

Dfp Recruitment

Melbourne, VIC

Ownership of Genesys Dialer function and associated reporting. Real-time management of workforce availability and productivity. Contribution to customer treatment and channel strategy. Providing data-driven insights on performance...

Senior Contact Officers and Case Managers

Australian Federal Police

Melbourne, VIC

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid ma...

Senior Contact Officers and Case Managers

Australian Federal Police

Brisbane, QLD

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid ma...

Senior Contact Officers and Case Managers

Australian Federal Police

Perth, WA

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid ma...

Senior Contact Officers and Case Managers

Australian Federal Police

Sydney, NSW

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid ma...

Educational Leader /Assistant Centre Manager (Non-Contact)

Avenues Early Learning Centre

Brisbane, QLD

Competitive Compensation: Elevate your earnings with us! Our starting salary is a remarkable 6% above the industry award rate. As you grow with us, so does your pay rewarding loyalty with incremental increases. Plus, enjoy a gen...

Contact Centre Manager FTC

Futureyou

Sydney, NSW

Oversee all aspects of the operation including Customer Service (calls and administration related functions). Coaching & developing team to achieve expectations and performance goals (feedback, training and development, performanc...

Contact Centre Manager (Telesales)

Peters Ice Cream

Mulgrave, VIC

Lead, manage and coach a team of Customer Sales Coordinators to deliver excellent customer service. Support the achievement of the sales budget through efficiency measures, forecasting, order management, route planning, distribut...