AddressPeters Ice Cream is the number one ice cream manufacturer in Australia. Our portfolio includes iconic, market-leading brands such as Drumstick, Maxibon, Frosty Fruits and Connoisseur.
As a result of internal career progression, we have an exciting opportunity for a passionate and energetic leader to lead our national Contact Centre.
Reporting to the National Field Sales Manager, the successful applicant will be a vital member of the Out of Home (Impulse) sales leadership team. The Out of Home channel is comprised of a fun and diverse group of customers – cafes, retailers, entertainment venues, recreational centres, aquatic centres, beach kiosks, sporting grounds and more.
In addition to performing inbound and outbound sales, our Contact Centre is a busy and flexible hub that supports the sales and direct delivery team team with operational requirements including new product distribution, product allocations, delivery re-routing and data analysis.
In this role, your responsibilities will include:
- Lead, manage and coach a team of Customer Sales Coordinators to deliver excellent customer service
- Support the achievement of the sales budget through efficiency measures, forecasting, order management, route planning, distribution and other key measures
- Manage resources and rostering, including recruitment and labour budgeting
- Identify and implement process improvement opportunities to drive the overall strategy
- Build and maintain effective relationships with key stakeholders, including Supply Chain, Materials Handling, Finance, IT and Business Services
- Undertake additional projects and tasks to help improve the business
Key selection criteria:
- Excellent leadership, people management and coaching skills
- Outstanding communication and customer service skills
- An excellent understanding of sales teams and/or direct delivery
- Strong commercial acumen
- Time management and prioritisation skills
Benefits include:
- Fantastic team culture
- Annual bonus
- Hybrid work model (3 days on site, 2 work from home)
- Training and development
- Paid parental leave
- Ample free parking
- Free product on-site
- On-site staff canteen and staff shop
- Salary packaging
Have a look at our website, peters.com.au, to learn more about us.
Apply by sending your CV and a cover letter explaining why you'd like to join our team.
We are proud to be an equal opportunity employer. We want great people who want to do great things, no matter their background, and we have an inclusive and diverse approach to recruitment.
Unfortunately, we do not always have the time to respond to all applicants. Only candidates who match the required level of skills and experience will be contacted.
Please note, we are not accepting applications from agencies.
