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SERVICE EXCELLENCE MANAGER

Building and managing a governing framework across key areas of the servicing model. Leading continuous improvement programs to drive changes across the business and external provider. Ensuring completeness of all internal and ext...

CompanyHostplus
AddressMelbourne, VIC
CategoryManagement
SalaryPermanent
Date Posted 3 hours ago See detail

Service Excellence Manager New

Hostplus

Melbourne, VIC

Permanent

Building and managing a governing framework across key areas of the servicing model. Leading continuous improvement programs to drive changes across the business and external provider. Ensuring completeness of all internal and ext...

3 hours ago seen See more...

Brand and Communications Specialist

Hostplus

Melbourne, VIC

Permanent

Champion wider internal understanding and correct application of the Hostplus brand, including but not limited to our brand pillars, brand essence, values, tone of voice and personality. Facilitate brand training/workshops and pre...

4 days ago seen See more...

Investment Valuations Specialist

Hostplus

Melbourne, VIC

Permanent

Enhancing and implementing the Valuation Governance Framework in accordance with regulatory standards. Overseeing investment management engagements to ensure valuations align with Hostplus' Valuation Policy. Contributing to the de...

2 weeks ago seen See more...

Digital Experience and UX Lead

Hostplus

Melbourne, VIC

Permanent

Lead the use of design research techniques to uncover customer needs and pain points. Understand, analyse, and map complex journeys and processes to optimize user experiences. Develop data-driven digital solutions to enhance membe...

2 weeks ago seen See more...

Head of IT Operations

Hostplus

Melbourne, VIC

Permanent

Ensure customer-focused service delivery by managing IT supplier delivery to contractual terms, including cost and performance standards such as SLAs, KPIs, governance models, frameworks, and processes, Hostplus policies, regulato...

2 weeks ago seen See more...

Head of Product Enablement

Hostplus

Melbourne, VIC

Permanent

Strong Leadership: You'll lead a high-performing team, setting and implementing best practice product governance, operations, and delivery frameworks. Your ability to align cross-functional teams and drive execution will be critic...

2 weeks ago seen See more...

Financial Planner

Hostplus

Darwin, NT

Permanent

Deliver comprehensive and high-quality personal financial advice, focusing on retirement planning, including Home Equity Access Scheme, and Aged Care options. Uphold the highest ethical and professional standards, ensuring adheren...

2 weeks ago seen See more...

Senior Product Manager - Investments

Hostplus

Melbourne, VIC

Permanent

Strategic Vision: You'll be the driving force behind our investment product strategy. Collaborate with cross-functional teams to define and execute a roadmap that aligns with our business objectives. Product Development: Dive deep...

2 weeks ago seen See more...

Business Lead - Digital Product Specialist - Web (12month FTC)

Hostplus

Melbourne, VIC

Permanent

Foster and maintain robust relationships with internal and external partners to ensure alignment on roadmaps and successful delivery plans. Oversee the development, delivery, and maintenance of our website, with a keen focus on cr...

2 weeks ago seen See more...

Legal Counsel Investments (12month Maternity Leave Cover)

Hostplus

Melbourne, VIC

Permanent

Assisting with legal due diligence for investments across diverse asset classes including equities, private equity, credit, alternatives, property, and infrastructure. Liaising with external legal advisors to secure pragmatic and...

3 weeks ago seen See more...

Head of Private Markets (Infrastructure)

Hostplus

Melbourne, VIC

Acknowledgement of Country: About us: About the role: We are seeking a Head of Private Markets (Infrastructure) to join our high performing and award-winning Investments team. In addition, you will maintain a strong relationships...

4 weeks ago seen See more...

People and Culture Coordinator

Hostplus

Melbourne, VIC

Acknowledgement of Country: About us: About the role: Are you an experienced People & Culture Coordinator who is looking for a new challenge in a dynamic, high performing national team? We are taking applications across both Melbo...

4 weeks ago seen See more...

Claims - Quality Assurance Manager

Hostplus

Melbourne, VIC

ApplyJob no: YJEHBCategory: Insurance Operations, ClaimsHow will you make an impact?Are you driven by the desire to create a positive difference in the lives of our members?In this role, you will be instrumental in establishing an...

4 weeks ago seen See more...

Senior Legal Counsel

Hostplus

Melbourne, VIC

Permanent

Provide comprehensive legal support to advance strategic and commercial objectives. Deliver high-quality and timely legal advice to the business, ensuring clarity and accessibility. Address emerging legal issues affecting the Fund...

4 weeks ago seen See more...

Claims - Quality Assurance Manager

Hostplus

Melbourne, VIC

Permanent

Being responsible for the quality framework and support with evaluations for the team;. Performing quality checks and audits to deliver improved levels of quality service through innovation and the use of best practice processes;....

a month ago seen See more...

Quality Assurance Manager

Hostplus

Melbourne, VIC

Permanent

Being responsible for the quality framework and support with evaluations for the team;. Performing quality checks and audits to deliver improved levels of quality service through innovation and the use of best practice processes;....

a month ago seen See more...

Executive Assistant

Hostplus

Melbourne, VIC

Permanent

Acting as the central point for the Chief Operating Officer (& Group Executives,) creating an environment in which the COO/GE's office is approachable, professional, and highly effective. Managing all requests for the COO/GE's inc...

2 months ago seen See more...

Employer Service Excellence Centre Manager

Hostplus

Melbourne, VIC

Permanent

Leading the development of products, digital landscapes, and distribution and servicing models. Improving operational infrastructure and implementing market-leading strategies for enhanced quality and service. Managing contractual...

2 months ago seen See more...

Senior Operations Manager - Digital and Service Communication

Hostplus

Melbourne, VIC

Permanent

Demonstrated ability to drive member engagement through digital service channels, optimizing education and interaction strategies. Proven track record in crafting compelling digital engagement strategies across various platforms,...

2 months ago seen See more...

Claims & Member Services Coordinator

Hostplus

Darwin, NT

Permanent

If you've excelled in customer service within retail, hospitality, or call centers, we're interested, especially if you've had exposure to financial services! A knack for communication? We're after someone who can engage with anyo...

2 months ago seen See more...

Data & Reporting Analyst

Hostplus

Melbourne, VIC

Permanent

Engaging and collaborating with stakeholders to understand their data, reporting and analytics requirements;. Translating business queries and requests into technical design and documentation;. Developing and maintaining tailored...

2 months ago seen See more...

Top Jobs

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