Aami Service Specialists - Full Time

• Join our expanding AAMI Insurance Team - Commencing 3rd April
• Full-time positions available - Monday to Friday
• Work from our Collins St or Gisborne office & from the comfort of your own home!

At AAMI, actions speak louder than words - that's why we're proud to be the doers of insurance. From car insurance with or without Roadside Assist, to home insurance with or without accidental damage cover, AAMI provides our customers with a range of policies all in one place.
Right now, our Collins St & Gisborne teams are looking for new service superstars to help new or existing AAMI customers by asking the right questions to determine their insurance requirements or supporting their queries. If you think you are up to the task to make our customers feel lucky that they're with AAMI, please read on!
What you'll do
Receiving a high volume of calls regarding AAMI insurance products, you will:

• Deliver a seamless customer experience on various insurance products that provides value for our customers.
• Service new and existing customers on their insurance policies
• Identifying the appropriate insurance policies to meet customer requirements.
• Achieve customer sales and service targets set for car and home insurance.

What you'll bring
To be successful, you will need:

• To build and develop customer relationships through strong customer service and a passion to be your best.
• Ability to demonstrate compassion and empathy for the customer.
• Previous experience in customer focused role and knowledge/understanding of a sales process and a proven track record in achieving sales targets is highly regarded.
• Strong computer literacy and ability to navigate multiple systems
• The ability to adapt to change and demonstrate resilience.

What we can offer you
Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:

• $59,000 base salary (FT 37.5hrs) + 11% super (equivalent to $65,490 incl. super) + penalties on eligible shifts + performance-based incentives
• Work at our Narre Warren office as well as from the comfort of your own home with our hybrid working model.
• A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
• Great company discounts and benefits - 25% off insurance products & staff banking offers
• Extensive reward and recognition programs
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Find our full list of benefits here -

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits,
Shift Options & Hours
We are currently recruiting for full-time positions for the below shift option:

• Option 1: Monday to Friday - 37.5 hours per week - start window 9am-11am

*'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.
Training
If successful, we are offering 7 weeks Full Time, paid training (Monday - Friday from 8.30am until 4.30pm). This training will be held onsite at either our Collins St or Gisborne office.
Work from home requirements
As this role will be a combination of compulsory onsite attendance and work from home you will need to be set up accordingly. To successfully work from home, you will require the following

• Home phone line or VOIP connection
• Internet connection
• You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home.
• For work from home purposes, you will also need a keyboard, mouse and computer screen at home, combined with the required cables and/or dock to connect to the laptop.
• Ergonomic set up with desk and chair in a quiet, private space.

Chase the sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.