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About Us:
At 13CABS, we're not just a transportation company; we're a driving force in providing seamless and reliable taxi services to customers across our states. As a customer service specialist, you'll be at the heart of our operation, connecting passengers with their rides and ensuring their journeys are smooth and stress-free. Training is provided.
You will be part of a team dedicated to providing excellent customer service. As a Customer Care Specialist, you will be responsible for the quality control of customer feedback, handling and resolving customer complaints, promoting product awareness, and contributing to the overall success of our brand.
About your role:
- Quality control customer complaints including complex service issues
- Answer all customer queries via phone, web and social media in a helpful and professional manner
- Create and promote product awareness by proactively identifying opportunities for a better product-fit
- Assist in the development and improvement of Customer Care systems and procedures
- Liaise with other departments to ensure flow-on of information and knowledge regarding new systems, processes and initiatives
- Contribute to achieving a positive and innovative organisational culture
- Assist as required in the Contact Centre with calls and other duties
- Contact centre (inbound & outbound) experience is highly regarded preferably within Complaints or Customer Care
- Strong interpersonal skills including active listening and questioning skills, excellent written and verbal communication
- Ability to work autonomously & within a team
- Time management skills and the ability to prioritise workload in a time-critical environment
- Problem-solving and conflict resolution skills
- Display high levels of empathy
- A friendly, responsible and positive disposition
- Ability to exercise initiative, discretion and judgement
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