AddressThis large government body is seeking an IT Service Management professional to work within their IT Customer Experience team within the Service Management Office.
To be successful in this role you will have experience across the core ITIL practices with specific niche skills in Request/Access Management and Knowledge Management.
Key activities
- Develop and implement knowledge management processes and behaviours
- Provide definitive and expert advice across Request/Access Management and Knowledge Management
- Develop standards and procedures to support content publishing across one or more platforms/channels
- Provide guidance on the application and operation of elementary, procedural and technical security controls
Key skills and experience
- Strong understanding of Request Management and User Access Control including scalability of catalogue items to support complex on boarding within a large organisation
- Knowledge of available standards, methods, tools, applications and processes to make appropriate across Knowledge and Request Management
- Experience in managing a complex plan of work and the ability to prioritise work, negotiate and influence stakeholders
- Strong capability in developing, maintaining and maturing knowledge and requests policies and procedures
- Exceptional customer service skills
Apply now to secure an interview or contact Dylan Tasker on 9236 7753 for a confidential discussion.
