Academic Support Officer – Perth Campus

Top Education Group Ltd, trading as the Australian National Institute of Management and Commerce (IMC), is a private higher education provider with campuses in Sydney, Hobart and Perth. The Group is an Australian public company listed on the main board of the Hong Kong Stock Exchange.

Through IMC we offer undergraduate and postgraduate courses in Sydney Hobart and Perth. Australia’s tertiary education regulator TEQSA (Tertiary Education Quality and Standards Agency) has granted IMC self-accreditation authority (“SAA”) in the broad field of Education 08 Management and Commerce for awards at AQF Level 5 (Diplomas) to Level 9 (Master’s Degrees). The group also offers ELICOS courses through Scots English college.

We are looking for talented people who can play their part in making sure that we are here to deliver exceptional learning experiences to our students.

Position Summary:

The Academic Support Officer plays a crucial role in delivering top-notch administrative and service support at the IMC Perth Campus. The responsibilities encompass a wide array of academic, student services, and administrative functions. Recognizing the interconnected nature of student and academic affairs, the position underscores the significance of both front-facing student interactions and behind-the-scenes administrative duties. The specific activities assigned may evolve based on Campus needs.

Duties and responsibilities:

• Guide students on curriculum options and assist with subject selection
• Process student enrolments ensuring accurate documentation and maintenance of enrolment records
• Manage the Academic Support email and promptly respond to student inquiries, providing necessary information
• Assist in arranging class schedules and coordinating classroom assignments, ensuring efficient use of academic resources
• Provide support for exam-related activities, including coordinating exam logistics, assisting students with exam-related inquiries, and ensuring a smooth exam administration process
• Assist with academic administration applications and processes
• Coordinate with student academic appeal cases
• Provide support and assistance to the Academic Manager as needed
• Adhere to company policies and processes and attend all necessary meetings and training

Selection Criteria: Essential

• Knowledge and understanding of the Australian higher education industry;
• High-level written and verbal communication skills
• Completion of a relevant degree or an equivalent combination of relevant skills and knowledge
• Strong interpersonal and relationship management skills and ability to work with a wide range of stakeholders
• Able to work independently with initiative, as well as collaboratively as part of a team
• Advanced skills in Microsoft Office, particularly Word, PowerPoint, Excel and Outlook

Selection Criteria: Desirable

• Prior experience in a similar role

Further Information

• Information about IMC’s courses is available at www.imc.edu.au
• Enquiries about the position can be directed to ********@top.edu.au