AddressACCOUNT CO-ORDINATOR
Our people have made us the global leader is access solutions. In return, we open doors for them wherever they go. With over 70,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces- physical and virtual – safer, more secure and easier to access.
What will you be doing
As Account Co-Ordinator, this role is responsible for day to day management of Goodman National accounts of the business. This role is business critical in terms of delivering the ASSA ABLOY standards in key areas such as:
- Delivery of satisfying service to national customers
- Day to day designated contact for main customers
- Achieving key accounts KPI’s to retain customer satisfaction
- Management of WIP assigned accounts and debts outstanding.
This will be achieved by :
- Management of assigned customer accounts
- Co-ordination with branch offices to ensure service request is delivered as requested by the customer
- Ensuring customer invoices (consolidated/reactive) are issued in a timely manner to each customer for prompt payment
- Ensuring all work performed is invoiced and issues as per customer requirements and issued to customers to achieve monthly forecast targets
- Ensure all quotes are submitted as per customer requirements and prompt follow up on outstanding quotations
- Ensuring ERP system database is up to date and matches with customer PO schedules
- Ensuring portal and app management is up to date
- Rollover planned maintenance on a monthly basis nationally
- Attending required meetings with responsible customers as required ‘teams’
What we are looking for
- Energetic and enthusiastic person with the desire to provide a 5 star service to our existing clients
- Effective management of priorities, ensuring timely and efficient service delivery and client satisfaction is essential to succeed in the role
- Detail-oriented with a commitment to accuracy and data integrity.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Team player with strong interpersonal skills and a collaborative approach
What’s in it for you
- Supportive management who value your input in finding new and improved ways of achieving success
- Be a part of a leading Door Solution team
- Ability to build a career to be proud of
ASSA ABLOY is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experience. As part of our recruitment process, candidates may be asked to complete medical assessments (including Alcohol & Other drug), working with children and police checks and face to face interviews.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and out ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams and we value different perspectives and experiences.
