Account Coordinator

Loadshift is seeking a full-time Account Coordinator to join the operations team in our harbourside Sydney CBD office. Owned by Freelancer, Loadshift is a technology company that uses software to connect freight owners with transport operators at a global scale.
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid them in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
What You'll Do

• Nurture and develop strong and effective relationships with clients and internal departments
• Determine carrier to book based on rate, availability, and on-time performance
• Responsible for organising daily transport movements and rescheduling shipments if needed
• Timely escalation of delivery issues or potential errors

Requirements

• A self-starter nature - you can work both independently and in a team and are constantly seeking new challenges
• Target driven
• Ability to multi-task and knack for solving problems in new and creative ways
• Excellent communication skills, being able to express complex ideas simply and concisely
• An innovative mindset focused on doing things better, faster, more efficiently
• Passion for the service needs of our customers and transportation partners

And we'd love it if you had:

• 1+ years Experience in a customer-facing Logistics/Transport role

Benefits

• Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)!
• Friday lunches - We finish each week with a catered lunch. Every Friday we offer a different cuisine from local restaurants.
• Fully stocked kitchens + yes we do have beer taps (and a bar with a killer view!)
• Hack-a-thons - Get hacking and programming in this quarterly company-wide where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
• Fun events (we once built a soccer stadium in the office with two tonnes of turf).
• Located at Grosvenor Place - Home of Freelancer HQ, this iconic building and location with harbour views with weekly and complimentary classes, activities, events, promotions, competitions and deals.

Just when you thought it couldn’t get any better:

• Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale.
• Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry