Accounts & Customer Support Coordinator

Jet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), has been enabling global flight with passion since 1967. From a single maintenance hangar in Basel, Switzerland, to some 50 locations and 4,000 employees worldwide, our offering includes Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Maintenance, and Staffing. We are the effort behind effortless. The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and passion with one common mission: to serve customers best!

As an Accounts and Customer Support Coordinator, you will play a crucial role in ensuring the smooth functioning of our operations by managing various administrative tasks including customer invoicing and support, employee time coding, raising and coding of project / purchase orders, and general administration duties and support. This position requires a demonstration of attention to detail, strong organisational skills, and the ability to multitask effectively.

You will be responsible for providing high quality, responsive and timely administration support to allocated business units to ensure effective site administration and as part of the wider Central Administration Group (CAG). 

Your Responsibilities: 

• Preparation of external and internal invoicing between local and Inter Company groups including aircraft maintenance accruals and other special projects.
• Accurate and timely interpretation and system data entry and maintenance which will include: 
  • Project Management
  • Project Cost Registration
  • Purchase Orders
  • Closure of work order/processes
• Corporate Credit Card delegate coding as required.
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• Timely and accurate processing of supplier invoices in accordance with procedures.
• General Office duties with the inclusion or directing calls; visitor base pass access; meeting minutes; filing and archiving; Word Processing, Excel data input and Power Point presentations; general office enquiries; and monthly timesheet management
• Purchasing and record management of general site items in accordance with financial delegations.
• Time Registration: ensure employee time registration is entered and confirmed on a daily basis, and perform time critical fortnightly time reconciliation to ensure accurate reporting to payroll
• Administration of local employee security requirements: Permanent Base Passes; Police Checks; and ASIC passes.
• Coordinating travel such as: accommodation; hire car; flights; and expenses IAW company procedures
• Provide excellent customer and contract stakeholder focus.

• Proven experience in an administrative role, preferably in a similar industry, with sound experience in work order management and invoicing.
• Strong proficiency in Microsoft Office Suite and other relevant software applications.
• Excellent communication skills, both written and verbal.
  Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Attention to detail and high level of accuracy in all work.
• Knowledge of  principles and experience with invoicing procedures is desirable.
• Familiarity with time management and procurement systems/software is an advantage.
• Australian citizenship or permanent residency required.
• Customer service and safety focused.
• Results driven – able to execute with high personal accountability.
• Strong initiative and self-direction.
• Pro-active problem-solving skills, willing and able to test and try new solutions.
• Effective prioritisation and time management skills.
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency).
• Strong initiative and strong direction.
• Holding, or be eligible to obtain, an Australian Defence Force Security Clearance (Level to be determined by the Company).

Your application must consist of the following:

• Acknowledgement that you have a current legal right to work in Australia, as well as hold or be able to attain an ADF security clearance.
• 1-2 Page Cover letter addressing prior experience in the context to the role responsibilities set out above;
• A copy of your updated CV.