AddressWe are currently seeking an Account Manager - Insurance Broker on a permanent full time basis to join the Local Community Insurance Services (LCIS) team, which is a division of JLT Risk Solutions and a MarshMcLennan Company.
About Local Community Insurance Services
At LCIS, we are all about empowering communities and helping people pursue their passions with confidence. As a specialist insurance provider, we arrange tailored coverage to protect community groups and not-for-profits across Australia. Our team provides expert advice and a range of insurance options to meet the unique needs of each group. We are passionate about making communities thrive and enabling people to live their lives to the fullest. Local Community Insurance Services (LCIS) a division JLT, JLT Public Sector is Australia's trusted expert in the design and delivery of risk solutions for governments and their communities.
What we offer:
- You'll be working in a professional environment where your career path really matters. Professional growth and development is supported in our global organisation.
- Our team environment is passionate, energetic, and supportive.
- Genuine work life balance.
Key Responsibilities:
- Manage a portfolio of clients, building and maintaining strong relationships with key stakeholders.
- Answering client telephone calls, emails, arranging quotations, endorsements, and new business.
- Manage the renewal process for existing clients, ensuring that policies are renewed on time and that coverage remains appropriate.
- Identify opportunities to provide insurance solutions that meet clients' needs and exceed their expectations.
- Develop and maintain a thorough understanding of clients' activities, and insurance requirements.
- Provide guidance on coverage options, policy terms and conditions.
- Work closely with internal teams to manage policy administration, billing, and claims management.
- Ensure that all client interactions are accurately documented and that records are maintained in accordance with company policies and procedures.
Key Competencies:
- Effective communicator: This is key to excellent client service and delivering on our client-first principles, so you will need to have strong interpersonal skills and be able to communicate clearly and professionally in all situations.
- Analytical: Analyse complex information, evaluate risk, and provide advice and solutions to clients.
- Highly organised and have the ability to manage multiple tasks simultaneously.
- See the importance of details and getting the small things right: A high level of attention to detail is essential for ensuring accuracy in policy documentation.
- Consistently contributes to the team and supports manager's efforts to achieve goals. Demonstrates understanding and respect for different perspectives, values, cultures and work styles.
Requirements:
- Minimum of 1-3 years' experience in a similar account management role within the insurance industry.
- Strong knowledge of insurance products and services.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and experience with client management systems.
- Undertake Company directed compliance training.
- RG146 Tier 1 Insurance Broking Compliance.
If you are looking for an exciting new challenge, please submit your resume and cover letter for consideration.
About Marsh:
Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 85,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube.
Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Applications will only be accepted from candidates who have the appropriate approval to work in Australia.
At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.
Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search "Marsh" under endorsed employers.
