Address- Are you ready for a new opportunity?
- Are you motivated to engage and enhance our relationships with our clients
- Exciting opportunity to make your mark in a global business process outsourcing company
About Startek Australia
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. The company has approximately 35,000 outsourcing experts across 34 delivery campuses in 10 countries that are committed to enhancing the customer experience for clients.
Here's what we want.
We are looking for a highly motivated and results-driven professional with a passion for customer success and account management to join our team.
Reporting to the geography head, you will cultivate and maintain strong relationships with our key clients, understand client needs and provide customized solutions. This role requires a strategic thinker with excellent communication skills and a proven track record in key account management.
Key responsibilities will include, but not be limited to:
- Identify opportunities for account expansion and revenue growth.
- Nurture a portfolio of prominent clients and build a pipeline of new opportunities.
- Prepare and submit tenders and quotes, manage contract renewals, and negotiations with key clients.
- Accountability to operational performance, both internal and external. This will include financial performance, understanding of key drivers and proven experience in driving a high performance culture.
- Collaborate with internal teams to ensure seamless service delivery.
- Development and ownership of continuous improvement plans and lead change management to both internal and client driven processes.
We want to work with you if you can demonstrate that you have a natural affinity or direct experience with customer engagement, an awareness of Contact Centre, BPO, Technology or Consulting, and a successful and proven track record in client engagement & management.
This position would suit someone with proven experience in an account management role with Contact Centres.
In return, we will offer the successful candidate:
You will work with other like-minded, motivated, and skilled experts. Your work environment will deliver all the freedom you require to think, try new things, and to have a go.
We will offer a salary package commensurate with your experience – and your potential. This will include a generous base remuneration and attractive performance incentives.
How do you join our team?
It's easy, apply now!
