Account Manager / Client Relationship Manager

Company Overview: 

We are a dynamic company actively acquiring, running, and consolidating MSP/TSP businesses in Australia. With a strategic focus on growth and expansion, we aim to bridge the gap created during acquisitions, specifically addressing the challenge of Client Relationship management when the original owners exit the business.

Job Description: 

As an integral part of our team, you will be 'The Amazing You' – a seasoned Account Manager/Client Relationship Manager who excels in maintaining and enhancing Client Relationships. Your role will play a pivotal part in ensuring a smooth transition post-acquisition, driving client satisfaction, and ultimately contributing to the growth of the company.

Key Responsibilities:

Client Portfolio Management: Engaging with a provided portfolio of customers to maintain a high trust-based relationship and ensure customer satisfaction.

Client Engagement Strategies: Meeting with customers to enhance their operations and technology segments, inline with business chosen system, that meet their needs.

Internal Collaboration: Collaborating with internal teams, including service, projects, procurement, accounts and administration on day-to-day operations.

Preparation for your interview:

As you prepare for your interview, we invite you to bring forth valuable insights into the following key areas, showcasing your prowess in client management and collaboration:

• Client Portfolio Management: Showcase your expertise by discussing your experience in managing a portfolio of clients, including details such as the number of clients, seats, revenue, and achievement of targets.
• Client Engagement Strategies: Demonstrate your proficiency in engaging clients in a structured, recurring manner. Detail your methods for moving clients' technology segments from red and yellow to green, showcasing your ability to solve problems and meet their evolving needs.
• Internal Collaboration: Illustrate your approach to collaborating with internal teams. Highlight how you effectively communicate and coordinate with different departments to deliver seamless client experiences.

Requirements:

Technical Foundation: Possess foundational technical knowledge, particularly in Microsoft technologies, networks, BCDR (Business Continuity and Disaster Recovery), and connectivity.

Proven experience as an Account Manager or Client Relationship Manager.

Demonstrated success in managing client portfolios and achieving targets.

Strong communication and interpersonal skills.