AddressABOUT US
At Custom Fleet our unifying purpose is ‘to connect you to where you want to be’. We are a market leading and growing company focused on delivering seamless mobility solutions to help our customers manage their business safely, sustainably, and efficiently, working from the inside to revolutionise and modernise the world of fleet.
ABOUT THE ROLE
We are seeking an Account Manager who is passionate about the fleet industry, customer service and is results orientated. This role is focused on providing outstanding service a major client. The ideal candidate will be part of a great supportive team who share a passion for quality, performance, and overall customer satisfaction.
Duties will include (but not limited to) -
- Proactively provide operational support and customer service to existing clients
- Coordinating transactional queries for clients
- Managing lease term deviations to ensure vehicle utilisation is aligned with the contract
- Anticipating client needs and providing effective problem solving
- Executing plans for implementation and continuous improvement
- Identifying opportunities for growth within an existing portfolio
- Managing the asset replacement plan and achieving client retention targets
- Assisting the Relationship Manager in closing growth, retention opportunities and delivering great service
THE SUCCESSFUL CANDIDATE
The successful candidate will possess the following –
- Previous experience in customer service (within Fleet Management, Automotive or Financial Services is ideal)
- Strong analytical skills coupled with the ability to prioritise
- Understand customer challenges and proactively identify areas of improvement
- Sound time management & the ability to prioritise work to meet tight time frames
- The ability to connect, adapt, show resilience, and engage all levels in the business
FOR YOU
We offer industry leading 'Custom Perks' including:
- Annual performance bonus
- An extra week of annual leave
- Collaborative Hybrid work environment – 3 days in office
- Company funded social events
- Dress for your day policy
- Employee discounts
- Intersection – our Diversity Network
- Cultural Leave swap
- Ongoing investment in your growth including access to our digital learning platform – Degreed
- Reward and recognition programs
- Volunteer and community engagement opportunities
- Wellbeing leave
HOW TO APPLY
Please submit your resume and cover letter by clicking ‘Apply Now’.
At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.
OUR DIVERSE CREW
Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
Unlawful Conduct Commitment
Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.
Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.
