AddressBenefits
- Hybrid
- Fully maintained company vehicle
- State of the art Office and Facilities including onsite gymnasium
- Attractive discount programs for several products and merchandise
- Flexible work arrangements
- Well-being Support
- Career progression opportunity and professional development courses available
The Company
This company has been in business for 50 years and they produce some of Australia's most recognised products which are backed by a global footprint. Their head office is based in Melbourne's Northwest, and they are seeking a dedicated proactive professional to join a team of Account Managers. In this role you will lead and manage a portfolio, maintaining strong stakeholder relationships with several branches ensuring delivery on all aspects of Sales and Aftersales with a strong focus on customer experience.
The Position
Reporting to the Regional Business Manager, your duties will include:
- Collaborate with branch key stakeholders and departments to ensure customer requirements are met
- Manage customer issues and concerns, take ownership to ensure they are resolved to the customers satisfaction
- Identify areas for process improvement, monitor and evaluate the effectiveness of ensuring optimal performance
- Align all activities with business strategic goals to contribute to company's overall success
- Meet and exceed retention objectivise with focus on service and repurchase strategies
- Ensure company compliance standards are being met, identify, and addresses areas for improvement
The Candidate
The successful applicant will have previous experience in a BDM/ Account Management role and will display the following:
- 3 years' experience in a similar customer facing position
- Knowledge and thorough understanding of Sales, Service and Parts
- Ability to deliver effective solutions throughout customer lifecycle
- Excellent communication skills, a customer-focused mindset, and a commitment to deliver quality results
- Strong diligence and understanding of business financials
- Proven history sustaining strong relationships with numerous branches and stakeholders
- Ability to identify shortfalls and implement continuous process improvement to enhance operational efficiency and customer satisfaction
- Solid system experience using Microsoft Office Suite including Excel and PowerPoint
If you possess all the above and are seeking your next challenge, we would love to hear from you today! Please hit the 'Apply Now' button to submit your application, or alternatively contact Lauren Toledo on 03 9088 2*** for a confidential discussion.
