AddressPosition: Client Services Manager
Location: Melbourne, Victoria
Employment Type: Full-Time/Part-Time; Flexible Hours
About Necessity Housing: Necessity Housing is a proud family business and a registered Specialist Disability Accommodation (SDA) provider through the National Disability Insurance Scheme (NDIS). We are dedicated to facilitating the development of approved SDA houses for NDIS participants, collaborating with builders, architects, and SIL providers to design and deliver homes that empower participants with freedom, independence, and the right to social participation. Our commitment extends to property management and maintenance services, ensuring compliance and the longevity of our client's investments. At Necessity Housing, we are driven by our core values of integrity, respect, determination, accountability, simplicity, and continuous improvement, fostering a culture of loyalty and success within our team.
Role Overview: The Client Services Manager will play a crucial role in enhancing our services by liaising with clients, support coordinators, and government agencies. This position involves onboarding participants, monitoring service delivery, and collaborating with our team to ensure the highest quality outcomes for NDIS participants.
Key Responsibilities:
- Build and maintain strong relationships with clients, families, and NDIS stakeholders.
- Ensure seamless onboarding of new participants, including all relevant compliance checks.
- Regular face-to-face interactions with participants to assess and meet their needs.
- Work closely with our team to ensure properties meet the specific requirements of participants.
- Oversee payment processes to ensure financial transactions are handled promptly.
About You:
- Minimum 2 years of experience in the NDIS sector, preferably with knowledge of SDA.
- Holds an NDIS worker screening check.
- Excellent communication skills, both written and verbal.
- Ability to work under pressure and meet deadlines.
- Valid driver's license.
Benefits:
- Competitive remuneration and flexible working arrangements.
- Opportunities for career growth and professional development in a values-driven organization.
- Positive, supportive work culture focused on team success and client satisfaction.
- Additional leave benefits emphasizing mental health and well-being.
Application Questions:
- Do you have the right to work in Australia?
- How many years of experience do you have in the NDIS sector, specifically relating to SDA?
- How many years’ experience do you have as a Client Services Manager?
- Do you have a current Australian driver's licence?
- How many years of people management experience do you have?
