Accounts And Administration Support Officer

Let's talk about nib Thrive nib's vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion. nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 27,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia. Let's talk about diversity, equity and inclusion We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles. nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @nib.com.au. Let's talk about this roleWe are seeking a highly motivated individual to join the nib Thrive team on site in Adelaide, or from one of the nib hubs. The Accounts and Administration Support Officer will be required to work closely with management on a part time basis, 22.5 hours per week. This role requires a high attention to detail, especially when interpreting invoices. Your duties may include:High volume data entryCustomer ServiceUndertaking client funding set upEntering client plan information into external and internal systemsUndertaking tasks as provided by managementLet's talk about you You have a high accuracy and speed when it comes to data entry and have ideally worked in the NDIS space previously. You will have the ability to work autonomously and prioritise your workload.The successful candidate will ideally have the following skills:High data entry speed and accuracy, especially with interpreting invoicesHigh level of empathy for people living with disabilitiesStrong customer service focusAbility to troubleshoot issues autonomously or in a team environmentAt nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We're always on the lookout for curious individuals who will add to the culture at nib Group - so if this role resonates with you, please apply! Let's talk about working at nib Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we're committed to creating a flexible working environment where you're free to be you.Other benefits to support you at work (and play) include:Generous discounts on nib health and travel insurance products including 50% discount on employee health insuranceThe opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partnersSupport your better health - whatever that looks like for you - through our nib Well Program and corporate fitness discountsAccess to our employee share plans, short-term incentive program and life and salary continuance insurance benefitsBenefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees The fine printAll your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All individuals starting work for registered NDIS providers will also need additional checks completed as well as NDIS Clearance before they can start work. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.