Accounts Receivable Customer Service Officer - Fixed Term - Doncaster

Accounts Receivable Customer Service Officer - 2 year Fixed Term - Full time/potential part time available - Doncaster location

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life. 

We are seeking Accounts Receivable Customer Service Officers to provide solution focused outcomes as part of our customer contact centre. This includes assisting customers (patients) through telephone contact, webportal, email correspondence and carrying out other administrative tasks. The focus of these roles is to resolve consumer (patient) billings for Ambulance Victoria Service fees.

These 2-year fixed-term opportunities are full time with potential part time available and is located at our Doncaster Headquarters. 

About the role 

Reporting to the Team Leader AR Customer Service, responsibilities of this position include, but are not limited to: 

• Provide a high standard of Customer Service engagement identifying customers' needs
• Manage high volume of inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workload
• Maintain compliance, accuracy and confidentiality of records associated with customer account details
• Develop and foster constructive and effective working relationships within Financial Transaction Services Team and across the wider AV
• Undertake general administrative duties and other tasks 

About you 

To be considered for this position you will possess: 

• Proven Customer Service skills with an ability meet performance call handling targets
• High degree of accuracy, attention to detail and quality control
• Strong verbal communication skills to engage professionally with internal and external customers
• Intermediate Microsoft office suite competence level including Word and Excel 

Working at AV 

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountable, Respect and Excellence to life at AV, we want to hear from you! 

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct, and Police Checks. 

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

This position is graded at Administration Band 2 under the Ambulance Victoria Enterprise Agreement (AVEA) 2020. 

The Position Description for this role can be found at the AV Careers website https://careers.ambulance.vic.gov.au.

How to apply 

Your application will form an important part of the selection process and include following: 

• Cover letter outlining your experience and interest in the position
• Current Resume 

Applications must be submitted by 11.59pm on Wednesday 6 March 2024 by clicking ‘apply'. Applications must be submitted via the AV Careers website https://careers.ambulance.vic.gov.au/ to be considered. Emailed applications will not be accepted. 

Refer to the ‘Applying for a position with Ambulance Victoria' document for further information. For any queries, please email ***********@ambulance.vic.gov.au or contact us on 03 9840 3***.

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.