Visitor Services Officer

ABOUT THE ROLE

This part-time (.8 FTE) role offers set shifts for a healthy work-life balance, where you'll engage visitors, drive local tourism, and support the community. If you're passionate about creating unique experiences and promoting regional heritage, apply now!
This part time role is to deliver front line customer service for Moira Shire Council and enhance the visitor experience to our beautiful region. 

Week 1: 9:00-17:00 Wednesday, Thursday, Friday, Saturday
Week 2: 9:00-17:00 Thursday, Friday, Saturday, Sunday.

some of the key duties will include:

• Maintain supplies ensuring sufficient and quality information and brochures are available for customer enquiries at all times
• Provide a general information service through telephone, email, face to face, or other contact points to internal and external customers.
• Provide tours of the Barmah Forest Heritage and Education Centre and history talks.
• Provide accurate advice and quality visitor information and a professional and courteous manner, promoting a positive image of Council at all times.
• Liaise with the Tourism Unit, Local Tourism Associations, community groups and local businesses to ensure quality delivery of Visitor Services.
• Undertake open and closing procedures of the workplace.

ABOUT YOU 

You will be a customer focused person with a passion for bringing tourism to our region. 

To meet the criteria of this role, you must have:

• Ability to represent Moira Shire in a professional and positive manner and deliver a high level of customer service to visitors, community and business representatives, and other staff members.
• Experience in tourism, customer service, travel or events management and/or other relevant experience in a similar role.
• Tourism knowledge and/or experience relevant to Moira Shire and the wider Murray region
• Possession of excellent computer skills and experience of website management and online bookings
• Ability to be flexible and to work without constant supervision, maintain confidentiality and work effectively and contribute to a team
• A demonstrated ability to communicate effectively with people from diverse groups and to work effectively with ambassadors
• A demonstrated commitment to the provision of high quality customer service

ABOUT US

Moira Shire Council is an innovative and progressive local government organisation committed to serving the needs of communities across a large regional shire located on the Murray River almost 3 hours north of Melbourne. Extending from the iconic Barmah Forest along the Murray River our region includes four major towns - Cobram, Numurkah, Nathalia and Yarrawonga, one of Victoria’s most popular holiday destinations.
The area’s warm Mediterranean climate, appealing natural environment and location means Moira is home to agricultural, horticultural, viticultural and tourism operations. Such attractions include wineries, historic homesteads, galleries, craft shops, licensed clubs, water sports, fishing, beaches, forests, lakes, rivers and wetlands.

We pride ourselves on our friendly environment and offer:

• A family friendly workplace that live by our values of Respect, Integrity, Accountability, Honesty and Teamwork
• The opportunity for flexible work arrangements
• Attractive salary and the ability to salary package
• Onsite physiotherapist and a health and wellbeing consultant
• Career progression and professional development
• Discounted corporate gym membership

ABOUT THE ROLE

Moira Shire Council is seeking a dedicated Visitor Services Officer to join our team at the picturesque Barmah Forest Heritage and Education Centre. This is a part-time position (.8 FTE) with set shifts, providing you with the perfect balance between work and personal time. You will be the main staff member working from the Centre and this will offer you the opportunity to foster the Centre with your own success.

Key Responsibilities:

• Engage with visitors and locals to provide a unique and informative experience.
• Run tours of the Centre, providing information about the beautiful Barmah Forest National Park.
• Promote tourism within the region by offering insights and guidance.
• Support the local community through various initiatives and programs.

Qualifications and Skills:

• Excellent communication and customer service skills.
• Passion for promoting local tourism and heritage.
• Ability to work independently and as part of a team.
• High level proficiency with computers and their related programs.

Benefits:

• Consistent work hours for better work-life balance.
• Opportunity to contribute to the growth of tourism in the region.
• Supportive work environment within a beautiful natural setting.
• Close-knit team willing to contribute to our team's overall success.

If you are enthusiastic about driving tourism and enriching visitor experiences, we would love to hear from you. Join us in showcasing the beauty and history of the Barmah Forest and our larger region.

The successful applicant will be required to complete a National Police History Check prior to commencement.

An opportunity to join the Moira team and develop your career with an innovative leader committed to delivering excellent services.
Moira promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply.
Moira Shire Council is an Equal Opportunity Employer offering flexible work arrangements for employees in a family-friendly work place.

Please note that this position does not attract penalty rates for weekend and evening work in accordance with the Specific Engagement provision. Penalties apply for public holidays.