Admin & Data Entry Consult. L1

About Startek

Startek is a leading global provider of customer experience management solutions. We provide business process outsourcing and technology services to corporations around the world across a range of industries. The company has approximately 38,000 outsourcing experts in 12 countries that are committed to enhancing the customer experience for clients.

About our role:

Startek is currently recruiting for our leading Energy Distribution client and are looking for an Administration & Data Entry Consultant to join their Billing, New Connections and Retailer Support Gas and Electricity teams. In this role you will be efficiently processing meter reading and billing transactions, resolving meter reading and billing anomalies and generating and delivering accurate and complete consumption billing data to retailers and network users.

You will efficiently handle and resolve in a timely manner all retailer and network user billing, service and operational enquiries, requests, and complaints in accordance with regulatory and commercial requirements.

You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers. You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.

• Start Date: Wednesday, 26th June 2024
• Location: Commence training and working in our Melbourne CBD offices and work from home and office on rotation once speed to competency is achieved (approx. 2 days per fortnight in the office)
• Operating Hours: Rotating Roster - Monday to Friday, 8:00am to 6:00pm
• 35 paid hours per week, with availability to do extra hours when needed
• Permanent Contract
• Pay Rate: $24.87 per hour plus superannuation + leave
• Three weeks'On the Job' style training (Training Rate: $24.08)
• Reward and Recognition Program, Employee Engagement Committee + more
• Fun and rewarding call centre
• Opportunity to develop a career with a global organisation
• All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What we are looking for:

• Previous customer service, administration or Data Entry experience within a Utilities company (Gas/Electricity) – advantageous
• Microsoft Excel skills - advantageous 
• Sound business judgement and decision making ability
• Effective and appropriate communication skills, both written and oral
• Attention to detail, accuracy and strong Data Entry skills 
• Ability to prioritise and time management skills 
• Ability to work autonomously
• Self-motivation and a team player 
• Flexibility to shift focus and switch tasks to meet regulatory deadlines

These roles won't last long, don't miss out apply today!