Administration and Operations Support Officer (Casual)

Austrans is the trusted provider of transport, logistics, freight forwarding and supply chain solutions to some of Australia's biggest brands and businesses.

Established in 1989, Austrans is an intermodal transport and logistics company operating nationwide with Distribution Centres across WA, QLD, NSW, and VIC. Our strengths lie in being specialised as a line haul provider for Less than Container Loads (LCL) and Full Container Loads (FCL) interstate intermodal rail, daily pick-ups and over 30 years of experience in the Transport Industry.

Family-owned, we like to take care of our external and internal customers. Our core business value is to provide exceptional customer service, supported by our personal and professional attitude towards our customers and colleagues. 

We are currently looking for an Administration and Operations Support Officer to join our team in our facility located at Perth Airport. Reporting to the State Operations Manager, this role will be responsible for delivering a positive customer experience. Working with the Operations team to liaise with customers, ensuring smooth communication and resolution of issues. It involves streamlining processes, mitigating risks, booking/time slotting deliveries and optimising customer satisfaction and helping to build long-term partnerships based on reliability and exceptional service. 

What your days would look like?

The key responsibilities are assisting the bookings and Operations team with Administration and operational tasks, including but not limited to booking and time slotting deliveries within the transport management system (TMS). Other requirements include: 

• Proof Of Delivery processing 
• Tracking, processing, and coordinating freight deliveries and pickups 
• Ensuring all freight is dispatched on time and communicate solutions for any troubles encountered 
• Providing excellent Customer Service by liaising with staff and clients to answer queries via telephone and email 
• Updating and following up enquiries promptly 
• Ensuring all paperwork is actioned correctly by either data entry, scanning, or filing 
• Any other duties required to support the daily activities of transport operations 

 Do you tick these boxes?

• Minimum of 2 years of experience within the transport/logistics industry 
• Proficient in Microsoft software 
• High level of attention to detail 
• Experience in accurate data entry 
• Highly self-motivated, reliable, and enthusiastic 
• Ability to work independently as well as part of a team 
• Great problem solving and time management skills 
• Able to contribute in a fast-paced environment 
• Excellent communication skills with internal and external stakeholders