AddressAt Return-It, recycling is in our DNA. As a wholly owned subsidiary of Re.Group, we are leaders in managing and facilitating operations that focus on recycling for the Container Deposit Schemes (CDS) in Australia. Convenient locations plus new technology enables a seamless recycling experience both at fully staffed depots and Express collection points.
At the heart of Re.Group is our focus on positive community impact. We collaborate with charities, private organisations, and the Government to benefit local communities.
As an AdministrationAssistant, you will play a crucial role in ensuring the smooth operation of our office and supporting various departments within the organisation.
Your key areas of responsibility:
Data entry, record-keeping and reporting:
- Maintain and organize documents, records, and files.
- Conduct daily and end-of-day reviews of scheduled trips, ensuring correct routing and addressing incomplete collections
- Review Zendesk tickets within 24 hours and close within 72 hours
- Review infractions daily and address inquiries promptly
- Identify and log ReCollect App bugs, notifying the Senior Recollect Manager for resolution
- Support drivers in troubleshooting collection and app issues
- Manage vehicle hire and fuel cards
- Upload the Container Collect CSV file to the ReCollect App
- Communicate issues and changes promptly to the operations team
Deliverables
- Update weekly and monthly volume reports by COB
- Release customer redemptions before 4 PM EST and notify accounts
- Communicate overdue collections and review aborted/skipped pickups, rescheduling as needed
You will have:
- Minimum of a high school completion or equivalent; relevant certifications or further education in administration or related field is a plus.
- Proven experience in office administration, preferably in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CSV file handling and uploading procedures.
- Ability to manage and prioritise multiple tasks and responsibilities efficiently
- Capability to meet deadlines consistently, such as COB for weekly and monthly reports ensuring accuracy in data.
- Excellent verbal and written communication to provide clear updates and instructions.
- Ability to interact professionally with customers, drivers, and team members.
- Familiarity with data management software and applications like the ReCollect App and Zendesk is a plus but not essential.
- Capability to review and interpret data, such as volume reports and infractions.
- Ability to analyze aborted and skipped pickups and make informed decisions on rescheduling.
What we offer you:
- Attractive salary on offer + benefits
- Full time permanent opportunity
- Ability to work 1 day from home
- Multiple career paths and advancement opportunities
- Access to our Employee Assistance Program (EAP)
- Novated car leasing
- The opportunity to work towards our vision of creating a wasteless society
At Re.Group, we celebrate diversity, equity, and inclusion. Our commitment is to foster working environments that embrace everyone, ensuring fair and respectful treatment for all.
We actively encourage applications from Aboriginal and/or Torres Strait Islander peoples, veterans, individuals with disabilities, individuals of all gender identities, those in mature age and early careers, members of the LGBTIQA+ community, and individuals from diverse cultural backgrounds. Your unique perspective and experience are valued here. Come be a part of our inclusive community at Re.Group
For any enquiries, please email *************@re-group.com
